Cassandra Wheeler SA, SP, LPM, POPM, SSM, CSM

Experience

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  T-Mobile

  Jun 2002 - Sept 2022

  ● Advanced Scrum Master having served multiple teams and products within the Cybersecurity organization. Facilitated scrum events, fostered cross collaboration, advocate of agile methodologies and scrum framework, created onboarding documentation while fostering togetherness as the teams grew. ● Supported stakeholders to ensure the highest quality products to customers and communicated feedback to Product Owners and Product Managers within each team. Coached and mentored developer engineers on scrum teams, as well as Scrum Masters within our domain. ● Active member of Scrum Master Community of Practice.● Assisted with oversight of manual assessments as well as growth with automated system development to determine the teams vulnerabilities and necessary remediations to be aligned with security requirements set forth by our cybersecurity teams.● Documented requirements that must be set for an exception process in which teams could not remediate their vulnerabilities within SLA. ● Participated in the scaled agile (SAFe) transformation of our Enterprise Technology Solutions organization with focus on in LPM.● Experienced as a Product Manager, directed hands-on project work as needed, including analysis design, and implementation. ● Lead several projects within domain including a Security Violations SLA Exceptions Process, assisted in an R&D Study, and curated, facilitated, and published 7 quarterly Security Summits to audience of 2,500+ per session. ● Facilitated PI Planning, ensuring understanding and determine levels of efforts for the teams throughout the next quarter and ensuring directional path was in line with overall roadmaps. ● Advanced knowledge with Jira Align, Jira, creating User Stories, Slack administration, SharePoint Modern Administrator, as well as created and maintained various other back end organizational and necessary systems providing access to our teams as needed. Show less • Experienced high volume retail store leader, coach, mentor, solutions expert, SME with 16+ years in leadership roles at times leading 20+ sales team members.• Self-motivated, highly collaborative leader utilizing organizational skills which allowed team to win together along with our district achieving exceptional results. • Facilitated team meetings, set clear expectations creating accountability, and eliminated any perceived blockers to help the team attain their goals. • Lead, coached, trained, and help communicate initiative to peer leaders across multiple districts in a way to help them adapt to changes more quickly. Helping them resolve conflicts within their locations and mitigate issues within district or with other leaders. • Interim District Manager for three locations for six months leading the team managers to attaining goals, navigating difficult conversations with team members, as well as partnering with HR and loss prevention as the teams worked through difficult situations. • Founding member of DE&I Chapter team for KY/AK/TN. Served on the council as the Event Coordinator for any customer facing events. • Identified as top 1% within Frontline Organization to participate in Team of Pros (TOPs) rotational program and work within our tech organization. Show less

  • Scrum Master

    Jul 2020 - Sept 2022

  • High Volume Retail Training Store Manager

    Jun 2002 - Jun 2020
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  Waystar

  Mar 2023 - now

  Delivery Manager

  Lead and influence cross functional delivery teams that have dependencies throughout the company through adoption of a consistent SDLC. Facilitate workshops to help prioritization and sequencing of work that is incoming to our Infrastructure teams as well that is going out to our App Dev teams. Streamlining quarterly delivery plans to become more effective and give a better understanding of the work the teams are doing through our quarterly planning process. Understanding, adaptation, and utilization of agile principles to efficiently deliver upon goals and develop transparency with the use of sprint and quarterly metrics for all teams. Work alongside cross functional teams in partnership with our security organization to ensure understanding of the processes and problem solving as teams work through their agile transformation. Adaption of Agile methodologies and the Scrum Framework to the needs of the growing organization because there is no one size fits all solution. Show less