Edwin Livasia

Experience

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  Kapu

  Jan 2022 - Feb 2023

  SALE REPRESENTATIVE

  · Executed and developed digital and print marketing campaigns through marketplace and competitor analysis, audience setting and deconstructing business objectives into goals.· Worked with clients to identify challenges and needs and provide solutions-oriented campaign themes.· Utilized effective marketing techniques to increase brand recognition.· Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.· Achieved sales goals and service targets by cultivating and securing new customer relationships.· Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.· Analyzed past sales data and team performance to develop realistic sales goals.· Researched sales opportunities and possible leads to exceed sales goals and increase profits.· Developed sales strategy based on research of consumer buying trends and market conditions. Mostrar menos

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  Solv Kenya

  Sept 2023 - Jan 2024

  AQUISITION ASSOCIATE

  •Pitched to SMEs and dealers under Retail finance/supplier finance programs supported by our Anchor clients.•On-boarded new spokes under Distributor Finance and Supplier Finance program, including-Coordinating with operations team for SME limit set ups.•Worked with Commercial lead and Anchor RMs to engage existing anchors to increase business, recommend new spokes and improve programme performance.•Owned the Spoke performance Monitoring for distributor and supplier finance exposures including excess and overdue management in coordination with the customer care team Mostrar menos

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  M-Gas

  May 2024 - now

  Customer Service Representative

  •Responding to customer enquiries in person, by phone and online helpfully and promptly. •Took responsibility for solving customer issues and make sure they are resolved promptly.• Maintaining record of customer communications in CRM and other systems.• Acknowledged and resolved customer complains. Process orders, customer applications and requests. Maintain customer records.• Compiling and distributing daily reports on customer products and credit usage. •Performed customer follow up to ensure that they are enjoying the product. •Identifying and report computer systems incidents to the technical teams and relevant managers.• Makeing recommendations to improve customer service and business processes and systems. •Preparering schedules for customer visits by Technicians and Sales representatives as required. Mostrar menos