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Daniel Lima

Daniel Lima

Custumer Service associate

Followers of Daniel Lima779 followers
location of Daniel LimaBournemouth, England, United Kingdom

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  • Timeline

  • About me

    Team Lead ETF ( Senior Associate) at BNY Mellon

  • Education

    • Colégio Olavo Bilac

      1998 - 2000
      Ensino médio Ensino Médio Completo

    • Centro Universitário FMU | FIAM-FAAM

      2015 - 2016
      MBA in Strategic Business Management

      Student's representative:- To provide communication between teachers, students and university staff.- To speak on behalf of all students regarding any kind of problems they might have.

    • Uniwersytet Łódzki

      2012 - 2012
      Summer course Sociology

    • Centro Universitário FMU | FIAM-FAAM

      2009 - 2013
      Bachelor's degree International Relations

      Prom committee's president (2013 class)- Quotations with specialized prom companies. - Relationship with other classes to join the prom- Organization of the tickets sales team.

  • Experience

    • TV APARECIDA

      Nov 2006 - Jul 2008
      Custumer Service associate

    • Valdac Global Brands

      Apr 2010 - Feb 2011
      Deputy Sales Manager

    • Unibombas

      Jun 2011 - Dec 2015
      Import/Export Analist

    • Centro Universitário FMU | FIAM-FAAM

      Feb 2015 - Jun 2016
      Business Analyst

    • Google

      Jun 2016 - Dec 2016
      Billing and Collections Specialist

      DoubleClick Team

    • Barclays

      Sept 2017 - Jun 2018
      PPI complaints - Decision Maker

    • BNY

      Oct 2018 - now

      Team Lead - ETFs and Common Depositary Poole Office Team of the Year 2022Operations Supervisor of Rate Fix, Recalls, DI Claims and Bare teams Mental Health First AiderPRISM ambassador (LGBTQIA+)DE&I Ambassador Issuer & Loan Services - FRNs

      • Senior Associate

        Jan 2024 - now

      • Senior Rep Client Processing

        Aug 2021 - now

      • Intermediate Rep Client Processing

        May 2020 - Aug 2021

      • Representative Client Processing

        Oct 2018 - May 2020

  • Licenses & Certifications

    • How to deal effectively with the Brazilian Customs

      ABRACOMEX
      Oct 2014

    • Custom Broker

      ABRACOMEX
      Aug 2013

    • Cohesion and Socio Economic integration in Europe in the period of Global Crisis

      University of Lodz - Economic and Sociology Department
      Jul 2012

    • Chinese culture and mandarin

      University of International Relations of China
      Jul 2009

    • Agile Foundations

      LinkedIn

    • Cross-Cultural Communication Nano Tips with Jessica Chen

      LinkedIn
      Aug 2024
      View certificate certificate

    • How to Give and Receive Useful Feedback Every Month

      LinkedIn
      Apr 2025
      View certificate certificate

    • Data Science Foundations: Fundamentals

      LinkedIn

    • Lean Six Sigma Yellow Belt Certification

      Academia de Belts
      Mar 2021

    • Mental Health First Aider

      Mental Health First Aid (MHFA) England
      Dec 2020

  • Honors & Awards

    • Awarded to Daniel Lima
      Team of the Year - Poole Office BNY MELLON Dec 2022 Employee Award of Team of the Year 2022 for Poole Office
    • Awarded to Daniel Lima
      Strength in Diversity Award 2021 for Poole Office BNY Mellon Dec 2021
    • Awarded to Daniel Lima
      Students Employability Rate Boost Laureate International Universities Jun 2016 Special mention for recognition to the project "Students Employability Rate Boost" in the category Best Results to Students, representing the FMU Educational Group, awarded at LATAM Awards 2016.