Gillian Florence

Experience

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  Caterpillar Inc.

  Jul 2008 - Mar 2015

  Technical Writer

  Planned and developed documentation for mining technology products that are designed and engineered at this Montreal facility. Products for the world's leading manufacturer of construction and mining equipment included Cat MineStar System and onboard systems for drill and dragline machines.Project Planning TasksEstablished schedules and timelines to deliver draft content for field tests, coordinated and managed content for publishing to the corporate systems.Product Research TasksCollected and organized sources of information; reviewed engineering design documents including mechanical and electrical engineering drawings and product specification documents; interviewed subject matter experts; collaborated and clarified with colleagues to ensure technical accuracy; participated in product design reviews; provided input and feedback on product usability; worked with software products and hardware components.Development and Maintenance TasksDeveloped hardware installation guides that included mechanical and electrical components for onboard products, setup and configuration guides for onboard software, and operator user manuals for machine operators; followed corporate standards and style, worked with the product safety department to ensure compliance with engineering standards.Testing and Revising TasksPrepared draft for content editing and testing in the field, highlighting areas that require addressing; coordinated content reviews; summarized feedback and changes from all reviewers; confirmed contradicting feedback; tested documentation with the products; tracked changes and managed revisions. Show less

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  Ultra Electronics Maritime Systems

  Apr 2015 - Jul 2017

  Technical Writer

  Developed and edited engineering documents and technical reports for this leading developer and manufacturer of undersea surveillance and anti-submarine equipment used to detect, classify and localize underwater threats for marine defense.* Provided feedback to improve writing, usability, and document structure, significantly improving the quality of documentation delivered to clients.* Recognized for efficiency and strong attention to detail resulting in reduced time for review and re-write efforts by senior engineers. * Improved writing and review process to ensure deadlines were met for milestone payments. Show less

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  Kinduct

  Jul 2017 - Jun 2022

  Kinduct's Athlete Management System is used by over 550 professional and elite sports teams. Through the consolidation of often siloed athlete performance, wellness, and injury-related data, Kinduct empowers coaches and trainers to make informed decisions that save time and optimize results.* Defined and managed the scope for new product features, collaborated with engineers and designers, and informed stakeholders of product roadmaps and plans.* Established and maintained relationships with clients to obtain feedback, learn about their needs and barriers, and facilitate a partnership environment.* Demonstrated and trained client-facing staff on new features and functionality.* Created implementation and configuration guides, user guides, and release notes.* Wrote use cases and expected behaviours for each feature. * Maintained a product backlog and oversaw feature work throughout the entire SDLC. * Scheduled and monitored releases, and collaborated with developers, operations, and QA teams to ensure product features are released on schedule and met requirements. Show less

  • Product Manager

    Aug 2018 - Jun 2022

  • Training and Support Specialist

    Jul 2017 - Aug 2018
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  Diabsolut

  Jan 2023 - now

  Technical Writer

  As a key member of the product development team at Diabsolut, a Salesforce consulting partner specializing in solution implementation, I contribute to the creation and optimization of app solutions that enhance Salesforce Field Service operations. My role blends technical writing and product management, collaborating with cross-functional teams to ensure product features align with user needs, business objectives, and usability standards, delivering exceptional value.