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Mark Ireland

Mark Ireland

Computer Systems Tech

Followers of Mark Ireland36 followers
location of Mark IrelandBoise, Idaho, United States

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  • Timeline

  • About me

    Information Systems Specialist at Idaho Youth Ranch

  • Education

    • Boise State University

      2002 - 2004
      Associate of Arts and Sciences (A.A.S.) Computer Technology/Computer Systems Technology A

      Studied.

    • Boise State University

      2002 - 2004
      Associate of Arts and Sciences (AAS) computer networking technology

      Installed and set up Win2K servers. Setup and did network administration of Win2k/XP workstations on the Win2K network. Setup users and groups, set file permissions and created group policies for various users and groups. Programmed several Cisco routers and switches to allow for networking between several subnets and VLANs

  • Experience

    • City of Boise

      Aug 2004 - Feb 2008
      Computer Systems Tech

      Built/repaired and set up numerous desktop pc’s throughout the department. I installed various specialized software for end users. Troubleshot and corrected any network issues that would arise. I was responsible for inventorying surplus computer equipment. Installed pc’s onto the city’s Novel network. Imaged specialized laptops for police cars. Installed various palm pilots. I Installed/fixed numerous printers on the network. Responsible for setting up specialized tape recorders and card readers when needed. Ordered and purchased equipment as needed. Worked tier 1 help desk support for City IT as needed. Was on teams designated to help configure and train users on new helpdesk software. Show less

    • American Red Cross

      Jun 2008 - Jun 2012
      Technical support agent

      Helpdesk support

    • NMCI Services

      Oct 2012 - Aug 2013
      Helpdesk specialst

      Helpdesk support

    • Idaho Youth Ranch

      Sept 2013 - now
      Information Systems Specialist

      Helping maintain day to day help desk functions, assisting on and help manage various projects. Troubleshoot various hardware and software issues. maintain computer inventory. Research various technological solutions to meet the needs of the Youth Ranch. Assist in setting up meeting equipment.

  • Licenses & Certifications

    • Project Plus certification

      May 2012