
Mahmoud Reda
Customer Service Representative

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About me
HR Manager | Driving Talent Strategy & Employee Engagement | Driving Strategic Growth through People Management |HR Operations | Learning & Development | Compensation & Benefits | performance management| Regional.
Education

The American University in Cairo
-Human Resourse Diploma Human Resources Management/Personnel Administration, General-Strategic Management-Recruitment -Personnel & Employee Relations-Training & Development-Compensation & Benefits-HRIS

Ain Shams University
2006 - 2010Bachelor's degree Philosophy
Experience

Mobily
Jan 2011 - Feb 2012Customer Service Representative
Adidas
Feb 2012 - Sept 2019• Assisting with all internal and external HR‑related matters.• Assisting with budget monitoring and payroll.• Assisting with the recruitment process by identifying candidates, conducting reference checks, and issuing employment.• Coordinating employee development plans and performance management.• Investigating complaints brought forward by employees.• Managing the organization's employee database and preparing reports.• Participating in developing organizational guidelines and procedures.• Producing and submitting reports on general HR activity.• Recommending strategies to motivate employees.• Managing monthly payroll process. Show less
Human Resources Generalist
Sept 2015 - Sept 2019Retail Trainer
Feb 2012 - Sept 2015

PUMA Group
Sept 2019 - Feb 2021Rigional Human Resources Leader (Intertex group)• Supervise all HR Processes for Egypt, Kenya, Uganda & Sudan for brands (Adidas, Puma, Asics & Geant Hypermarket.• Conducting performance and wage reviews. • Managing monthly payroll process. • Developing clear policies and ensuring policy awareness. • Handling workplace investigations, disciplinary, and termination procedures. • Hiring more than 300 employees for all the brands for one year using a strong LinkedIn profile of 30K. • Led a team of junior human resource managers. • Maintaining a smooth onboarding process. • Reduced Turnover.• Resolving conflicts through positive and professional mediation. • Training, counseling, and coaching our staff. Show less

ACG - Abdin's Consultancy Group
Jan 2020 - Jan 2022Freelance Human Resources Consultant• Assist in recruiting, training, and management of personnel.• Assist in the development and integration of policies.• Conduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the cause.• Devise plans and techniques to drive change and culture management.• Formulate strategic and practical plans to address human resource matters.• Help establish control systems for compliance with business methods and HR practices.• Initiate and lead human resource programs and projects.• Providing advice and recommendations to HR personnel for resolution of daily issues.• Refurbish knowledge of advancements in the field and present new ideas.• Review systems and processes and make modifications to address issues.• Select and implement suitable HR technology. Show less

Coldwell Banker
Feb 2021 - Apr 2022HR Manager• Compensation and benefits, and HR policies and procedures.• Developing and implementing HR strategies and initiatives aligned with the business objectives.• Developing clear policies and ensuring policy awareness.• Handling employee relations matters professionally and promptly, addressing concerns, and resolving conflicts.• Handling workplace investigations, disciplinary, and termination procedures.• Hiring over 250 employees for 6 months using a strong LinkedIn profile of over 34K followers.• Increasing Employee satisfaction rate.• Managing the end‑to‑end recruitment process, including sourcing, screening, interviewing, and selecting candidates.• overseeing recruitment and onboarding, employee relations, performance management, training, and development,• playing a critical role in the success of our organization by supporting and managing all aspects of our human resources.• Reducing cost per hire.• Reducing Recruitment Costs.• Managing monthly payroll process. • Reducing the Turnover ratio. Show less

Wama International Group
Apr 2022 - nowHR Manager | Regional• Building a new strength process for the group, ensuring efficient and effective HR Services delivery (searching, onboarding, training, performance management, and offboarding).• Building up business competence, leadership, and talent pipeline and Supporting managers and co‑workers in their development, according to the business needs and development plans.• Contributing to make WAMA a diverse and humanistic workplace, developing a trustful climate that encourages an open and honest dialogue.• Creating a new performance management system for the group depending on our previous experience in multi‑international companies.• Creating a new structure for the company depends on our vision.• Increasing Employees satisfaction rate to be: 67 %.• Inspiring and empowering all co‑workers, specifically the HR team to perform to the best of their abilities and continuously develop in their assignments.• Reducing cost per hire .• Reducing Recruitment Cost.• Reducing the Turnover ratio .• We’ve created a new strong human resources department for the group able to manage all HR functions.• Managing monthly payroll process. Show less
Licenses & Certifications
- View certificate

Transitioning from Manager to Leader
LinkedInJan 2020 
Adidas trainings related to HR & Retail
Adidas
Payroll & Social insurance workshops
Leaders Academy- View certificate

Talent Management
LinkedInJul 2020 - View certificate

Business Writing Principles
LinkedInJan 2019 - View certificate

Extreme Productivity (Blinkist Summary)
LinkedInJan 2019 
Advanced English business communication
SYE English Community
Mini MBA
Ain Shams UniversityJun 2015- View certificate

Giving and Receiving Feedback
LinkedInAug 2018 
Professional in Human Resources (PHR)
The American University in CairoJan 2016
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