Rubel Shakh

Experience

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  PRAN-RFL Group

  Jan 2015 - Jun 2018

  Management Information System Officer

  ▪ Installing, configuring, and replacing spare parts of Desktop & Laptop computer.▪ Monitor data center operations and proactively identify potential issues.▪ Troubleshoot technical issues related to servers, storage, and networking equipment.▪ Document all maintenance and repair work performed in data center logs.▪ Coordinate with vendors and contractors to perform necessary repairs or upgrades.▪ E-mail configuration, maintenance, and backup in Microsoft outlook environment.▪ Troubleshooting system and network problems and diagnosing and solving hardware/software faults.▪ Setting up help new users with IT equipment if required.▪ Ensure compliance with data center security protocols and procedures.▪ Participate in disaster recovery and business continuity planning activities.▪ Support Mac, Linux, Windows, Android, iOS based devices.▪ Troubleshooting system and network problems and diagnosing and solving hardware/software faults.▪ CCTV Surveillance (NVR/DVR), IP camera Plan/installation/Maintenance. Show less

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  ServicEngine Bangladesh

  Feb 2021 - Nov 2022

  Executive - Information Technology and Cybersecurity

  ▪ Installing, configuring, and replacing spare parts of Desktop & Laptop computer.▪ Task management (examining own tickets, assigning, and reviewing own tickets)▪ E-mail configuration, maintenance, and backup in Microsoft outlook environment.▪ Troubleshooting system and network problems and diagnosing and solving hardware/software faults.▪ Perform routine maintenance on data center equipment such as servers, storage devices, and networking equipment.▪ Monitor data center operations and proactively identify potential issues.▪ Troubleshoot technical issues related to servers, storage, and networking equipment.▪ Document all maintenance and repair work performed in data center logs.▪ Coordinate with vendors and contractors to perform necessary repairs or upgrades.▪ Ensure compliance with data center security protocols and procedures.▪ Participate in disaster recovery and business continuity planning activities.▪ Database managing, backup & restore through MS SQL 2016, MySQL.▪ Update/Upgrade, add new module to web portal using: HTML, CSS, JavaScript and PHP (core)▪ Setting up help new users with IT equipment if required.▪ Support Mac, Linux, Windows, Android, iOS based devices.▪ Troubleshooting system and network problems and diagnosing and solving hardware/software faults.▪ Cisco Switch, & Wireless Router devices configuration & maintenance.▪ Working with cyber Incident response team to identify and fix critical cyber incident. Show less

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  Amber Software Solutions

  Nov 2022 - Jan 2024

  Technical Support Advisor

  - Troubleshooting system and network problems and diagnosing and solving hardware/software faults.- Update/Upgrade, add new module to web portal using: HTML, CSS, JavaScript and PHP (core)- Provide technical support to customers in the UK over phone calls, remote tools, and email.- Task management (examining own tickets, assigning, and reviewing own tickets)- E-mail configuration, maintenance, and backup in Microsoft outlook environment.- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.- Identify software bug, investigate, forward it to development department to fix.- Test B2B website (automation test using Java/Selenium/TestNG).- Install, troubleshoot POS machine, POS Printer (Sunmi, GPRS).- Setting up help new customer (B2B) with IT equipment.- Provide prompt and accurate feedback to customers.- Process customer refund (B2C). Show less

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  IBM

  Oct 2023 - Dec 2023

  Data Center Engineer - NOC

  - Set up the Teradata IntelliFlex Server Rack with proper precautions.- Establish appropriate electrical grounding in accordance with Data Center requirements.- Ensure that all cables are correctly connected to their designated switches and nodes.- Label all cables inside the rack appropriately.- Perform hardware troubleshooting and replace parts (DIMMs, power supply) as needed.- Conduct a system check following Teradata Documentation and send a report to the GSO team.- Collaborate closely with Teradata GSO and IBM GSO as necessary. Show less

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  Optimizely

  Mar 2024 - Feb 2025

  Technical Support Engineer
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  Kontoor Brands, Inc.

  Feb 2025 - now

  IT Service Delivery Analyst