Roberto Suarez

Experience

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  Sitel

  Jan 2013 - Jun 2014

  Customer Service Representative

  -Analysis of calls according to safety compliances and customer satisfaction.-Escalation of cases of possible fraud or unauthorized access.-Supervision and goal setting for new staff trought S.M.A.R.T metrics

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  Grupo LAFISE

  Jun 2014 - Aug 2016

  - Lead, tested and conducted new metrics for salvage inventories valuation reducing inventory cost by 65% annually.- Changed the sales process using lean standards on vehicles and industrial equipment declared total loss increasing the company salvage revenue by 43% monthly.- Created and administrated a relational database for real-time queries using Google API and in-house software for inventory management. - Mapping and re-design process for fixed assets request reducing rework costs for $20,000 dollars.- Created suppliers database using relational databases trough Google Apps reducing reports generation by 6 hours.- Analized data from inventories and established more efficient reorder points improving supply chain by 4 days.

  • Salvage Sales Administrator

    Jan 2015 - Aug 2016

  • Supply Department Internship

    Jun 2014 - Dec 2014
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  Copa Airlines

  May 2017 - Aug 2017

  Process Analysis Internship

  - Completed and presented pilot project for audit’s controls revision using data mining on more than 15,000 fixed assets reducing the data processing timeframe from 20 to 4 hours.- Evaluted and determined the impact of the IFRS 16 standard application for cost of capital expenditures using financial projections discovering a reduction on return on assets of 0.78 percent.- Tested the impact on depreciation changes for flight equipment using montecarlo simulation resulting in a present value of 5.8 millions dollars per aircraft, providing useful insights to the management. Show less

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  INCAE Executive Education

  Dec 2017 - May 2018

  Research Student

  - Research, analyzed and forecast trough machine learning on Latin America’s top industries for a marketvalue of 200 billion dollars providing valuable information to adapt executive master's analytics program.- Analyzed and compared between different financial statements using data mining tools for more than 30 companies on 15 different industries to create specific marketing programs for strategic industries.- Compiled and presented insights using infographics for economical and social indicators using raw data from the UN, World Bank and IMF. Show less

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  Corporacion Montelimar

  Mar 2018 - May 2018

  Senior Management Consultant

  - Implemented continuous inventory management system trough relational databases to reduce annual inventory cost by 43 percent on the first semester.- Re-designed acquisitions process and created real-time dashboard on Tableau Server establishingsecurity stock and reorder point for more than 6000+ SKU’s. This generated more than 48k dollars in savings for the company on the first year.- Executed first phase for digital transformation of information flow trough Access databases on-premisesservers increasing operational efficiency by 22 percent and providing additional recommendations for ERP adoption Show less

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  Acuity Knowledge Partners

  Oct 2018 - now

  Delivery Manager