Ani Hovsepyan

Experience

• 

  IDeA Foundation Armenia

  Aug 2020 - Apr 2021

  Human Resources Assistant

  • HR documentation (incl. preparing employment contracts, agreements, orders, references);• Inputting data to control the schedule of employees’ vacations, different types of leaves, submitting monthly timesheets;• Translating and adapting job descriptions;• Answering employees queries about HR-related issues;• Handling HR related administrative tasks;• Updating internal databases;• Scheduling and coordinating seminars organized by company.

• 

  HSBC

  Nov 2021 - Oct 2024

  • Support branch management with execution of branch activities;• Get involved in various sales projects, arrange respective trainings in Branch, coach new staff;• Be accountable for leading the customer ownership and ensure it is effectively run;• Work collaboratively with others to create a productive, diverse and supportive working environment;• Contribute to an environment where the wider Branch team maximizes performance to achieve business goals. • Discovering and meeting diverse customer needs,• Offering products based on customer need,• Ensuring customer understanding of those products,• Handling customer queries and complaints,• Providing good customer experience.

  • Customer Service and Operations Officer

    Jun 2023 - Oct 2024

  • Customer Service Represantative

    Nov 2021 - Jun 2023
• 

  Spesna

  Oct 2024 - now

  Junior QA Engineer