Souvik Mitra

Experience

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  Ellucian

  Jul 2001 - Jan 2003

  Software Engineer

  Developed on Oracle Applications platform for our company's products aimed at managing various functions of an university.

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  Accenture

  Feb 2003 - Nov 2014

  Senior Manager

  Identified and delivered value to global clients' business function through large transformational efforts or focussed short engagements. KEY ACCOMPLISHMENTS► Global Pharma Major - Delivered speedier communication of formulary updates leading to a revenue upside of ~3.5M USD with a specific product of the company alone benefitting by ~1.5M USD.► IT/Telecom/Communication - Developed speech recognition Interactive Voice Recognition system for the company delivering over 1000+ hours potential savings in agent productivity daily. Automated several workflows through a speech-recognition enabled Interactive Voice Response system. ► Global IT Networking Equipment Major - Contributed to the design of the company’s integrated CRM strategy roadmap. Delivered $360 M revenue uplift & $100M in operational cost savings over a 3 year period.► Global Fashion & Cosmetics Brand -Assessed the company’s technology landscape fitment to their business practices in 8 small countries in the Asia-pacific region complete with recommendations on technology and process architectures.► Global Telecom Brand- Identified an opportunity to implement an automated Marketing management platform for the company potentially saving 21M Euro in agency costs,~80 FTEs in productivity gains from automation, better workflow design, vendor management and by avoiding a bulk of its late fee payments.INDUSTRY/SECTOR AGNOSTIC GLOBAL IT CONSULTING EXPERTISE ► Oversaw digital enablement of business processes for a large automotive company’s with program value of $7.7M ► Australian Telecom Major - Worked with a technology transformation project for the company. Headed the project management office for delivery managing ~$30M AUD. ► US Insurance Major - Set up promotional campaign and marketing analytics execution COE for the Marketing function of the company at Bangalore impacting ~$300K in annualised cost savings. Show less

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  Akamai Technologies

  Nov 2014 - Dec 2016

  Senior Manager
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  Akamai Technologies

  Nov 2017 - Sept 2020

  Spearhead efforts targeted towards improving financial health of IT & Services organizations by designing interventions that either reduce cost or impact revenue. Manage Services BU annual operating margin. Initially hired to develop the talent base and help us scale critical functions such as analytics, business analysis and product operations. Manage Akamai’s overall product development teams, process and governance architectures.KEY ACCOMPLISHMENTS► Identified strong multi-million dollar cost savings. Designed & executed two revenue impacting pilots -► Initiated an Akamai wide churned customer deprovisioning capability avoiding annual revenue leakage► Designed & staffed the team and support structure for Akamai’s e-commerce portal resulting in a drastic reduction in average response to initial prospect/customer inquiry ► Developed a tiered governance approach dependent on various parameters. Introduced additional gates in the governance process and developed a tie back between program spends & product revenue. Show less

  • Director

    Jan 2017 - Sept 2020

  • Member, India Leadership Team

    Nov 2017 - Jan 2020
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  Acquia

  Dec 2021 - Feb 2023

  Senior Director of Product Management
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  Self-employed

  Apr 2023 - now

  Management Consultant
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  HealthScore by cSoft Technologies

  Apr 2023 - Dec 2023

  Head of Marketing

  - Instituted sales pipeline management as a discipline with specific criteria for lead qualification, & specific actions for sales stages, with forecasting assumptions built in to model future cash flows.- Crafted a differentiated product-market fit away from a monolithic unit to modular bundled offerings with attached pricing strategies for different product bundles.- Rearchitected digital presence on LinkedIn & on our website, increasing performance, brand recognition and lead generation.- Designed the free trial program to attract higher quality leads on our website. Show less