Hazem Hassan

Experience

• 

  Vodafone Ireland

  Feb 2017 - Apr 2019

  Customer Service Rep. and Technical Support Assistant

  • Guiding customers through Technical services and Products; such as; Spotify , Sky Sports and other Security and Technical Applications. • Offering and introducing customers to new plans and tariffs based on their needs and the company sales plan in order to retain customers or gain new customers on new products (phone plans and handsets).• Helping customers if they meet any challenges using the service or product that Purchased through any of Vodafone Channels. • Delivering an excellent customer experience throughout offering solutions in order to enhance the service we deliver. • Offering insurance and Warranty add-ons on the eligible products.• Delegating the Duty Manager in different occasions monitoring the Service Level Delivery and Organizing Team Tasks. Show less

• 

  HRbrain Inc.

  Apr 2019 - Feb 2022

  In addition to the Resource Manager’s Responsibilities. New Tasks are added as:• ​Leading a team of four recruiters, specialized in understanding and meeting the IT market.• Providing assistance and help to new JR resource managers.• Overseeing a team of junior recruiters.• Assisting the resource managers on the whole recruitment process from screening, Interviewing and submitting applicants to Clients and account/marketing managers.• Guiding the resource managers through the internal systems and IT Roles/Candidates profiles qualifying, building inventories of qualified applicants.• Helping them understanding the IT market trends.• Helping in assigning daily tasks and short-term goals for resource managers.• Assisting in achieving the resource manager’s daily goals.• Help, motivate and train them to achieve recruitment goals.• Analyzing and evaluating job requirements.• Qualifying candidates for specific IT jobs.• Interviewing and evaluating candidates prior to client review.• Scheduling candidates for interviews or technical tests (if needed).• Building an inventory based on market trends of qualified IT Consultants and Permanent IT candidates.• Applicant tracking/updating applicants inventory regularly as per the identified job vacancies.• Building relationships with applicant inventory.• Building relationships with clients (marketing staff).• Updating databases. Show less - Pre-screening candidates/applicants on daily basis.- Building an applicants inventory.- Applicant tracking to keep them posted with good fits.- Evaluating requirements and job orders, clarifying what Market needs are.- Qualifying candidates for IT jobs.- Interviewing candidates via telephone, Skype and email.- Confirming candidates availability and setting up their respective interviews with potential clients.- Negotiating Contract terms,Rate and Salary with candidates whom have been selected for both contract or full time position with Clients. Show less

  • Senior Resource Manager at HRBrain

    Oct 2020 - Feb 2022

  • Resource Manager

    Apr 2019 - Oct 2020
• 

  ALEXBANK

  Feb 2022 - now

  Human Resources Business Partner

  •Responsible for aligning business objectives with employees and the hiring managers and acting as a reference point for the functions under responsibility concerning all the HR activities and all the related HR inquiries, including internal services support, administrative support and human capital /resources.•Support also the internal communication inside the bank and with the parent group. Also, to provide an organizational framework to recruit, select, compensate, develop and reward the bank’s diverse workforce through developing and delivering innovative HR programs & services.•Implement the recruitment cycle end to end starting from recruitment and selection and including advertising vacant positions and the implementation of an effective on-boarding experience till the end and handling the post hiring follow up.•Facilitate the probation period assessment for the newly hired staff and the contract renewal cycle for the employees with defined terms contracts, with compliance to the bank's rules and regulations.•Guarantee staff internal mobility according to their qualifications and competencies aiming at achieving the most appropriate turnover of employees within the structures of the Bank. •Assist in performance management processes and acting as a reference point for the accounts under responsibility in this concern by supporting the Bank managers in the assessment of the employees’ professional performance and potential, and in the definition and implementation of individual development paths.•Conduct the exit interviews for all the resigned employees and insure having a deep knowledge and analysis for all the cases, and to report any violation or critical gaps watched during the exit interview to the unit head.•Assist in the automation of the HR activities and main procedures in cooperation with the HR digital data management team.•Supervise ALEXBANK’s excellence programs for the outsourced staff in the accounts under responsibility. Show less