Dhruv Mukherjee

Experience

• 

  Le Royal Meridien Mumbai

  Nov 2001 - Jul 2003

  Guest Relations/Airport Services

  Manage arrival and departure of guestsSupervise bell desk, doorman, complementary airport pick-ups and dropsSupervise and co-ordinate with hotel drivers. 8 drivers per shiftMaintain guest logs, update guest profiles, note guest preferences

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  Holland America Line

  May 2008 - Nov 2010

  Night Auditor
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  Metropolitan Hotel

  Feb 2012 - Oct 2012

  Night Auditor

  Auditing day to day sales of the different outlets of the hotelCheck-in and Check-out of guestsReservationsUpselling of rooms thus ensuring higher revenue

• 

  Doubletree Metropolitan Hotel

  Oct 2012 - Mar 2013

  Night Reception Manager

  Managing the front desk activities along with monitoring over all hotel operations at night in order to consistently deliver superior service Responsible for the supervision of the reception staff, leaded and directed the team to produce exceptional resultsNight Auditing and training new and current staff on the same Manager on Duty and responding to all emergency codes and guest complaints Ensured all guests were treated in an efficient, courteous and professional manner and that all hotel standards were maintained Always strived to superceed guest expectations in customer service while maximizing room revenue and occupancy Show less

• 

  The Westin Toronto Airport

  Apr 2014 - Jun 2016

  Night Auditor

  In charge of the auditing and balancing revenue of every department, generating reports.Managing concierge, complementary airport transfers, security department, and food and beverage services. Check-in and check-out individual guest and groups. Making reservations, liaising with airlines and negotiating rates for canceled and delayed flights.Managing room inventory.

• 

  Four Points by Sheraton Toronto Mississauga

  Jul 2016 - Nov 2017

  Front Office Supervisor

  • Front Line Staff supervision• Hire, train staff• Account Receivable clearance• Revenue Management• Drive Guest loyalty program • Manager on Duty in the evenings and weekends• Staff Scheduling• Work towards constantly getting high ranking in social media e.g. TripAdvisor• Constantly work with the team for higher guest satisfaction scores• Group (reservation, check-in, check-out, room blocking, making and sending group resume• Plan regular training sessions to keep staff up to date of brand standard requirements and changes Show less

• 

  Four Points by Sheraton

  Nov 2017 - Sept 2021

  • Front Office Manager

    May 2018 - Sept 2021

  • Interim Front Office Manager

    Nov 2017 - May 2018
• 

  Four Points by Sheraton St. Catharines Niagara Suites

  Sept 2021 - Feb 2025

  Operations Manager
• 

  Ramada Plaza Niagara

  Jan 2025 - now

  Senior Rooms Division Manager