Michelle B.

Experience

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  Carlson Wagonlit Travel

  Dec 1995 - Jan 2008

  Back Office Operations Manager

  Organized and secured global travel arrangements. Utilized the TravCom accounting and management system to maintain accounts receivable and payable, post daily sales transactions, reconcile hotel commissions, and monthly bank statements, as well as corporate account credit card statements. Generated financial reports, agent productivity reports, IC commission statements, and corporate travel reports. Submitted weekly airline sales reports to the Airline Reporting Corporation.

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  Williamsburg American Express/Travel Leaders

  Jan 2008 - Jul 2018

  Corporate Travel Manager

  Ensured profitable branch operations consistent with company standards in the areas of customer service, agent productivity, accounts receivables, and daily operating procedures. Organized and secured global travel arrangements. Provided consistent quality service to daily inbound inquiries to diagnose and rectify system issues with the online booking tools.

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  Internova Travel Group

  Jul 2018 - now

  Corporate Travel Technology Specialist

  Responsible for developing, customizing, and testing functions and features across various online booking tools. Collaborates on implementation projects with clients, vendors, and internal stakeholders to ensure successful system rollouts, managing multiple implementations concurrently.Provides comprehensive ongoing support for executing site changes and product updates. Addresses support desk emails with precision to uphold strict SLA agreements and maintain exceptional service standards. Troubleshoots and resolves site issues to restore seamless booking functionality for an optimal end-user experience. Escalates concerns to technology partners.In addition to my core technical duties, I lead live training sessions for Deem and SAP Concur, empowering our clients to maximize the potential of these platforms. Show less