Michelle B.

Michelle B.

Back Office Operations Manager

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location of Michelle B.Hilton Head Island, South Carolina, United States

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  • Timeline

  • About me

    Corporate Travel Manager | Online Booking Tool Specialist | Expert in Development, Customization & Testing | Dedicated to Optim al End-User Experience

  • Education

    • West Virginia University

      -
      Bachelor's degree Business Administration
  • Experience

    • Carlson Wagonlit Travel

      Dec 1995 - Jan 2008
      Back Office Operations Manager

      Organized and secured global travel arrangements. Utilized the TravCom accounting and management system to maintain accounts receivable and payable, post daily sales transactions, reconcile hotel commissions, and monthly bank statements, as well as corporate account credit card statements. Generated financial reports, agent productivity reports, IC commission statements, and corporate travel reports. Submitted weekly airline sales reports to the Airline Reporting Corporation.

    • Williamsburg American Express/Travel Leaders

      Jan 2008 - Jul 2018
      Corporate Travel Manager

      Ensured profitable branch operations consistent with company standards in the areas of customer service, agent productivity, accounts receivables, and daily operating procedures. Organized and secured global travel arrangements. Provided consistent quality service to daily inbound inquiries to diagnose and rectify system issues with the online booking tools.

    • Internova Travel Group

      Jul 2018 - now
      Corporate Travel Technology Specialist

      Responsible for developing, customizing, and testing functions and features across various online booking tools. Collaborates on implementation projects with clients, vendors, and internal stakeholders to ensure successful system rollouts, managing multiple implementations concurrently.Provides comprehensive ongoing support for executing site changes and product updates. Addresses support desk emails with precision to uphold strict SLA agreements and maintain exceptional service standards. Troubleshoots and resolves site issues to restore seamless booking functionality for an optimal end-user experience. Escalates concerns to technology partners.In addition to my core technical duties, I lead live training sessions for Deem and SAP Concur, empowering our clients to maximize the potential of these platforms. Show less

  • Licenses & Certifications

    • Deem Certified: Configuration and Onboarding

      Deem
      May 2024
      View certificate certificate
    • Partner Dashboard Certified

      Deem, Inc.
    • Sub-Site Configuration & Support Certified

      GetThere Inc.
    • Site Administrator Certified

      SAP Concur