Crystal Baker

Experience

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  Indiana University

  Oct 2007 - Nov 2011

  Assistant Director of Financial Aid

  Interpreted federal and state regulations to ensure financial aid packages were compliant Handled escalated situations with distressed clients and recommended account solutions

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  Pantera Volleyball Club, Hoosierland Club, COA, WVHS

  Nov 2008 - Jul 2024

  Head Volleyball Coach

  Coached and mentored various volleyball teams of 6th-12th grade girls. I have coached at least one team at various clubs in the Bloomington/Terre Haute area since 2008, at skill levels ranging from recreational to national travel teams with AAU. I also made our club website, www.panteravbc.com. Coaching volleyball provides me the opportunity to foster character development, encourage discipline and teamwork, and perhaps my favorite - to compete.

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  Indiana State University

  Jul 2012 - Jul 2017

  Financial Aid
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  Indiana University Bloomington

  Jan 2018 - Mar 2022

  Data Analysis Leader

  I work in the office of undergraduate Admissions as a Business Analyst and project manager for the Operations data team.In this role, I do the following: - Lead business requirements analysis for the Admissions data and recruitment operations team, which includes process mapping, automation, reporting, and interpreting user needs;- Together with project stakeholders, I organize formal and informal meetings and structures, and document and explain team actions such as decisions, action steps, assumptions, challenges, acceptance criteria, and testing plans;- Review and evaluate deliverables including CRM enhancements, daily scripts and outputs, marketing automations, and data integrity initiatives;- Support sprint planning, backlog reviews, and retrospectives in a modified Agile environment; Show less

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  EAB

  Mar 2022 - now

  Scrum Master

  EAB helps schools support students from enrollment to graduation and beyond. We are rooted in research, have an advantage of scale (serving over 1500 partner schools), and deliver great results. Visit us at www.eab.com.In this role, I do the following: • Shepherd process improvement across the product team and champion managed change. Tactical work includes monitoring team health, tracking dev/ops and QA support, logging defects, and coaching on blockers. Collaborate across reporting lines to deliver results. • Facilitate sprint reviews, planning, daily scrum, estimation ceremonies, release timelines and communications, and team retrospectives. • Serve as scrum master, jira administrator, and project manager for a B2B2C software team. • Create velocity, capacity, burndown and burnup, flow and jitter reports using various business intelligence tools. Show less

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  Appily, a part of EAB

  Jan 2024 - now

  Product Owner, Data Engineering

  Product Operations: Lead technology feasibility and diligence activities during planning; create stories and maintain appropriate backlog prioritization; support execution activities including sequencing, capacity, triage, release communication and rollout.• Business Analysis: Conduct life cycle analysis to determine requirements, activities, and design; Identify and interpret trends, researching large data batches to troubleshoot discrepancies; use automated tools to extract data from primary and secondary sources; maintain and enhance existing visualizations and data dictionary definitions. Show less