Rajan G K

Experience

• 

  Tamil Nadu Electricity Board

  Sept 2009 - Aug 2010

  Graduate Apprentice Trainee
• 

  RedEgg InfoExpert Technologies Pvt. Ltd.

  Feb 2011 - Jan 2012

  Associate Research Analyst

  Work includes media monitoring, analyzing traditional and social media, conducting secondary research, compiling daily reports, generating reports from third-party portals, manipulating data and creating charts in Excel, proofreading and sub-editing, designing and modifying templates using HTML, and providing training and documentation for processes.

• 

  Thomson Reuters

  Feb 2012 - Dec 2013

  Associate Research Analyst

  Conducts detailed, comprehensive searches and creates in-depth analysis on assigned research projects.Researches and extracts data from all applicable sources, ensures accuracy and quality of findings by complying with policies and applicable laws.Developing appropriate search queries to maximize research results and effectively manage the workload within defined deadlines..

• 

  Nasdaq

  Jan 2014 - Apr 2018

  • Research Analyst

    May 2014 - Apr 2018

  • Associate Research Analyst

    Jan 2014 - Apr 2014
• 

  Intrado

  Apr 2018 - Sept 2020

  Senior Client Service Delivery Analyst
• 

  Notified

  Oct 2020 - now

  Monitor and Troubleshooting Application and Infrastructure issues (Incident Tracking and Resolution).Develop, collect, maintain, and distribute key technology metrics both in real-time and historically on the revenue-generating products.Develop and maintain a metrics dashboard which is primarily responsible for communicating real-time product availability status and historical key performance indicators to technology and segment management.Recommend new technology products (hardware, software, disaster recovery) that can be leveraged in the areas of Infrastructure/Application Support.Participate in the software development lifecycle contributing in the areas of Application Release and supporting Infrastructure build-out.Manage and maintain Support toolsets.Act as a liaison to the business segment, facilitating communication between Development, QA, Product Management, Technical Operations, and Segment business leaders on new product releases, technical outages, and routine. Effective communication and presentation to key business stakeholders are instrumental.Develop, facilitate, and maintain best-of-breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process. Show less Collect, organize, prepare and upload the event content and escalate missing, corrupt, or needed content per the delivery timeline set by the project manager or event producer.Ensure the quality of the event is up to the client’s standards and will be completed in a timely and in accordance with the project plan and timeline as set by the project manager.Coordinate multiple projects simultaneously, handling each event's production aspects.Continually update internal staff on project status and open and unresolved issues.Maintain current and up-to-date knowledge of clients.Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client.Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions.Identify obstacles to providing the highest quality customer service and communicate constructive feedback to management.Establish and maintain a professional relationship with team members and department contacts.Cooperate with team members to meet goals or complete tasks.Provide quality customer service that exceeds customer expectations and improves the level of service being provided.Escalate workflow and communication issues to the supervisor. Show less

  • Systems Administrator

    Apr 2023 - now

  • Event Configuration Specialist

    Oct 2020 - Mar 2023