Madhukar Joshi

Experience

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  Cerebra Integrated Technologies Limited

  Oct 2000 - Jun 2003

  Roles and responsibilities: - Build and maintain the websites- Build User Interfaces for new product and services- Create 3D graphics for online showcase- Create print ready materials to support campaigns - Build wireframes and working prototypes - Create icons, product logos

  • Web Master

    Jul 2001 - Jun 2003

  • Web Design Consultant

    Oct 2000 - Jun 2001
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  Clear Water Technologies Ltd

  Jun 2003 - May 2004

  Graphic Designer

  Roles and Responsibilities:- Create brand identity- Web Design and development to strengthen online presence- Create print ready illustrations- Create marketable responsive web templates

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  3i Infotech Ltd. ( ICICI Infotech Ltd)

  May 2004 - Nov 2005

  UI-Executive

  Roles and responsibilities:- Design User Interfaces and work closely with developers for successful integration- Build Wireframes and working prototypes- Create Visual identity- Design print ready materials to support campaigns- Design and maintain intranet sites

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  Huawei Technologies India Pvt. Ltd

  Dec 2005 - Mar 2006

  Software Engineer UI

  Role and Responsibilities - • Establishing UI design and UX processes in line with organizational vision and strategy• Design user Interfaces and work closely with technology teams for successful integration• Build responsive mobile friendly intranet sites• Design icons, infographics

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  Fidelity Investments

  Apr 2006 - Sept 2010

  Role and Responsibilities - • Lead Web development, Visual design, interaction design and PowerPoint teams• Execute design projects and maintain fidelity.com and intranet sites• Design and develop e-newsletters according to the design guidelines • Design storyboards and caricatures to support internal communication campaigns• Mentor design teams and review prototypes, wireframes, storyboards, and print ready creatives• Responsible for onboarding and training Global team members on Web dev and design practicesKey Achievement• Joined as a first team member and established the FCA (Fidelity Communication and Advertising) to offer creative solutions in web development, UX, UI, Visual designing, Print media and PowerPoint capabilities in India Show less

  • Team Lead - Fidelity Communications and Advertising

    Jul 2008 - Sept 2010

  • Sr. Analyst

    Apr 2006 - Jun 2008
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  EY

  Sept 2010 - Sept 2022

  Role and Responsibilities - • Spearheading the globally distributed Digital Content Production (Web design and development, Visual design, Interaction design, Video editing, UI, UX design and Quality Assurance) team of 80+ professionals based in India, Poland, Manila and Argentina• Responsible to provide strategic design direction to develop and enhance digital user experiences driving teams to execute work across design and web projects• Conduct Design Thinking, Structured Thinking and Experience Design sessions• Lead business operations and drive labor ecomnomics optimal results by establishing KPIs, VOC and SLAs• Review the User Journeys and User Research insights• Automate, tech-enable and optimize key processes to improve efficiency• Introduce interactive graphics to gamify the customer interaction across Discover sites and SharePoint sites using Angular and JS• Formulating the roadmap for defining the business model for Content Delivery and drive global efficiency by introducing automation and RPA concepts• Investing in our people and enhancing employee experience: Invest in talent uplift, add new techand design skills and competencies and reinvigorate the Knowledge Champion Network• Simplifying the business: Continue to invest in technology, provide the latest toolsets to enable a seamless and consistent experience to clients and employees• Develop a culture of innovation and continuous improvement and foster an innovation mindset covering all types of ideas along the entire Value Chain Show less

  • Global Content Delivery Leader

    Feb 2020 - Sept 2022

  • Associate Director - Content Delivery India leader l EY Knowledge Global Innovation Process Leader

    Oct 2018 - Feb 2020

  • Assistant Director - Content Delivery India Leader

    Oct 2014 - Sept 2018

  • Manager - External Content Management

    Sept 2010 - Sept 2014
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  Kyndryl

  Sept 2022 - now

  Director - Design Strategy and Ops

  - Lead and mentor UX, UI, Sharepoint, Professional Services and Visual Design team- Identify and measure KPIs - Work with cross-functional stakeholders to drive Kyndryl's product strategy in elevating UX- Mentor and guide team to foster professional career growth and build personal eminence- Identifying solutions to business challenges through Design Thinking and RPA application- Digital and design Transformation- Design Management: Create value for an organization and its stakeholders by including expertise in design process, design culture and education, community building, hiring top talent, and team management.- Design Strategy and vision: Integrating design, business, and human-centered design expertise to create strategies and roadmaps. Create, communicate, and model future directions and vision.- Establishing improved UX processes in line with organizational vision and strategy- Evangelize a clear vision of best-in-class designs - Strive to improve the eminence, quality and competitive image of Kyndryl offerings & services through the guidance and direction of their cross-disciplinary design teams.- Establishing innovation process and platform to drive firm’s innovation agenda- Conduct Design Thinking, Structured Thinking and Experience Design sessions- Conduct Design thinking workshops Show less

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  Kyndryl

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  Director - Design Strategy and Ops