Ralph Cousins

Ralph Cousins

Logistics Specialist

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location of Ralph CousinsTallahassee, Florida, United States

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  • Timeline

  • About me

    Senior Support Engineer | Technical Troubleshooting

  • Education

    • New Horizion of Orlando

      -

      Vendor Certifications Pending (CEH, CHFI, MCSA)

    • N.C. State University

      1996 - 1999
      Accounting and Business/Management
    • Keiser University

      2015 - 2016
      Information Technology
  • Experience

    • US Navy

      Jan 2007 - Jan 2012
      Logistics Specialist
    • Onopa Services

      Aug 2013 - Mar 2014
      Accounting Assistant
    • NetApp

      Feb 2014 - Mar 2016

      • Diagnosis and resolve any issues with down controllers on FAS/AFF systems.• Panic string analysis when needed.• BURT/ BUG documentation• Troubleshoot all software issues on Data ONTAP, and OnCommand suite.• Troubleshoot all network issues related to NetApp FAS/AFF systems.• Assist in proper configuration of NetApp storage systems.• Assist in data migrations from site to site as well as system to system (Metro-Cluster and SnapMirror)• Assist in installation of hardware internal components of NetApp FAS/AFF systems.• Assist in upgrading Data ONTAP 7-mode (7.x-8.2) and Clustered ONTAP (8.1-9.9) Show less

      • Technical Support Engineer

        Feb 2014 - Mar 2016
      • Technical Support Engineer

        Feb 2014 - Feb 2016
    • Noble 1 Solutions

      Mar 2016 - Oct 2020
      NetApp Storage Specialist

      • Troubleshoot various hardware issues on contracted systems (NetApp, HPE, IBM, Brocade, Cisco)• Oversaw the planning and completing data migrations from site to site • Coordinated the planning and installation of hardware components of systems and devices.• Directed the planning and upgrading software for NetApp storage systems • NetApp Panic string analysis and root cause analysis when needed.• Supervised the planning and completing data migrations from site to site as well as system to system (SnapMirror)• Directed the device connections and Network setting (serial port, resource selection, IP address settings) for troubleshooting. Show less

    • ChannelWorks

      Nov 2020 - Nov 2023
      Senior Support Engineer

      • Troubleshoot various hardware and software issues on contracted systems (NetApp, Dell/ EMC, HPE, IBM, Brocade, Cisco)• Oversaw the planning and completing data migrations from site to site as well as system to system (SnapMirror)• Coordinated the planning and installation of hardware components of systems and devices.• Directed the planning and upgrading software for NetApp storage systems • NetApp Panic string analysis and root cause analysis when needed.• Advised proper configuration and training of covered systems and devices.• Guided all device connections and Network setting for extensive hardware and software troubleshooting. Show less

    • Randstad/ Tallahassee Memorial Hospital

      Apr 2024 - now
      Information Technology Infrastructure Engineer

      • Coordinate communications to secure grants for funding new IT infrastructure.• Supervise the deployment of new Windows 11 workstations, ensuring proper system configurations. • Managed projects focused on system upgrades and software installations.• Collaborated with cross-functional teams to resolve various IT issues efficiently.

  • Licenses & Certifications

    • AWS Certified Solutions Architect

      Amazon Web Services (AWS)
    • NetApp Hardware Troubleshooting and Analysis Certified

      NetApp
    • NetApp Storage System Recovery Certified

      NetApp