Ralph Cousins

Experience

• 

  US Navy

  Jan 2007 - Jan 2012

  Logistics Specialist
• 

  Onopa Services

  Aug 2013 - Mar 2014

  Accounting Assistant
• 

  NetApp

  Feb 2014 - Mar 2016

  • Diagnosis and resolve any issues with down controllers on FAS/AFF systems.• Panic string analysis when needed.• BURT/ BUG documentation• Troubleshoot all software issues on Data ONTAP, and OnCommand suite.• Troubleshoot all network issues related to NetApp FAS/AFF systems.• Assist in proper configuration of NetApp storage systems.• Assist in data migrations from site to site as well as system to system (Metro-Cluster and SnapMirror)• Assist in installation of hardware internal components of NetApp FAS/AFF systems.• Assist in upgrading Data ONTAP 7-mode (7.x-8.2) and Clustered ONTAP (8.1-9.9) Show less

  • Technical Support Engineer

    Feb 2014 - Mar 2016

  • Technical Support Engineer

    Feb 2014 - Feb 2016
• 

  Noble 1 Solutions

  Mar 2016 - Oct 2020

  NetApp Storage Specialist

  • Troubleshoot various hardware issues on contracted systems (NetApp, HPE, IBM, Brocade, Cisco)• Oversaw the planning and completing data migrations from site to site • Coordinated the planning and installation of hardware components of systems and devices.• Directed the planning and upgrading software for NetApp storage systems • NetApp Panic string analysis and root cause analysis when needed.• Supervised the planning and completing data migrations from site to site as well as system to system (SnapMirror)• Directed the device connections and Network setting (serial port, resource selection, IP address settings) for troubleshooting. Show less

• 

  ChannelWorks

  Nov 2020 - Nov 2023

  Senior Support Engineer

  • Troubleshoot various hardware and software issues on contracted systems (NetApp, Dell/ EMC, HPE, IBM, Brocade, Cisco)• Oversaw the planning and completing data migrations from site to site as well as system to system (SnapMirror)• Coordinated the planning and installation of hardware components of systems and devices.• Directed the planning and upgrading software for NetApp storage systems • NetApp Panic string analysis and root cause analysis when needed.• Advised proper configuration and training of covered systems and devices.• Guided all device connections and Network setting for extensive hardware and software troubleshooting. Show less

• 

  Randstad/ Tallahassee Memorial Hospital

  Apr 2024 - now

  Information Technology Infrastructure Engineer

  • Coordinate communications to secure grants for funding new IT infrastructure.• Supervise the deployment of new Windows 11 workstations, ensuring proper system configurations. • Managed projects focused on system upgrades and software installations.• Collaborated with cross-functional teams to resolve various IT issues efficiently.