Raul Leal

Experience

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  Sound Advice

  May 1990 - Jan 1993

  STORE ASSISTANT MANAGER

  ▪ Achieved all audio and labor goals and profit contribution objectives.▪ Accountable for overall results and standards in all install bay operational areas including install staff training and development, the customer service experience; loss prevention; turnover and safety; team professionalism; product board displays and housekeeping. ▪ Established and maintained the company culture within the install bay through personally demonstrating and reinforcing company guiding principles.▪Provided leadership to a team of 9 to 20 employees within install/sales/customer service process through presentation and delivery of personal installs and customer interactions to standards. Show less

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  Circuit City Stores Inc

  Jan 1993 - Nov 2003

  SALES AND INSTALLATION MANAGER

  ▪ Worked in close collaboration with Store Manager to achieve all store sales and profit contribution objectives by providing leadership in the sales/customer service processes through presentation and delivery of sales; and achieved results that exceeded company standards in all store operational areas including staff training and development, loss prevention, turnover, and safety.▪ Monitored all company initiatives were rolled out and completed in a timely manner in accordance with standard operating platform policies, standards and procedures through constant daily communication and store meetings.▪ Analyzed, monitored, and worked key order reports, queues, and alerts to ensure proper/timely order flow in support of the customer experience.▪ Accountable for resolving escalated customer requests via forms submitted by retail and being worked by installations and delivery team.▪ Ensured Service Level Agreements were met by direct reports. Show less

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  Best Buy

  Nov 2003 - now

  STORE MANAGER of SALES

  ▪ Provided direct supervision, coaching, training, development, and performance of supervisors and associates.▪ Shared accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.▪ Delivered on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (e.g. Online, services, delivery/installation, solutions etc.)▪ Achieved positive outcomes of key sales indicators in support of Revenue, Margin, and Net Operating Profits.▪ Monitored all company initiatives were rolled out and completed in a timely manner in accordance with standard operating platform policies, standards and procedures through constant daily communication and store meetings.▪ Prioritized and controlled workload in and out of the facility to ensure inventory accountability of product purchased & collateral product was secured and the smooth flow of sales floor product was fully stock and priced per store program guidelines and customer's needs.▪ Managed store merchandising, ad set-up, ad planner guidelines adjusting as necessary to best implement making decisions regarding store layout and displays to enhance visual presentation of store and sales.▪ Oversaw the implementation of safety procedures and safety awareness program, safety monitoring, conducting safety meetings and audits and maintaining records of safety training meetings, including topics discussed and attendance log.▪ Accountable in making decisions regarding damaged and discontinued merchandise including evaluating products to be returned to vendors for repair, refund or replacement and determining disposition of products that cannot be returned. ▪ Managed and controlled ongoing shrink concerns ensuring that all store employees understood their roles and responsibilities in reducing shrink adhering to loss prevention policies. Show less