Adison Jacobs

Experience

• 

  Concentrix

  Jan 2011 - Jan 2017

  Sales Operations Manager

  As a seasoned leader, I spearheaded the daily operations of diverse lines of business within a BPO-focused company in telecommunications, banking, hospitality, and media. My track record speaks to my ability not only to meet but exceed sales and customer experience goals in a dynamic contact center environment, handling phone calls, chat interactions, and online communication. My strategic acumen came into play as I developed and executed marketing and sales strategies, resulting in improved customer recruitment and reduced churn rates. Guiding a team of over 250 account managers and line staff employees, I fostered collaboration and ensured operational excellence. Additionally, I cultivated valuable client partnerships, gained expertise in SaaS, and adeptly managed profit and loss statements (P&L). Show less

• 

  Grifols

  Jan 2017 - Jan 2023

  Regional Operations Manager

  • Regulatory Leadership and Oversight: Effectively led plasma collection facilities across the western United States. Managed operations, ensuring seamless compliance with federal and multi-state regulations. Prioritized patient safety and product quality through rigorous regulatory adherence.• Area Marketing: Decision maker within assigned area on marketing and donor recruitment tactics. Oversee and approve local marketing and donor recruitment campaigns. Expert in recruitment strategies targeting donors in the western US: Washington, Oregon, Idaho, Utah, Nevada, California, and Arizona.• Team Empowerment: Influenced, led, and empowered a team of over 500 employees throughout multiple states. Focused on driving exceptional customer experiences within the organization. Managed, coached, and developed up to 12 facility operations managers to achieve company objectives in their own facilities.• Resource Allocation and Strategic Planning: Strategically allocated resources to optimize operational efficiency. Analyzed data and developed organizational strategies aligned with the company’s Vision and Mission. Ensured correct staffing levels in each facility and oversaw supply chain needs within each facility. • Financial Management: Successfully managed complex budgets, achieving profit and loss (P&L) expectations. Adhered to Generally Accepted Accounting Principles (GAAP) standards in all financial transactions.• New Product Adoption: Frequently piloted new products, software, and projects performing stress testing and determining effectiveness in achieving company goals.• Team Building: Consistently created individual development plans (IDP) with direct reports to ensure succession planning. Mentored employees in various levels of company focusing on self-improvement activities and career progression. Show less

• 

  Takeda

  Jan 2023 - Jan 2024

  Manager, Critical Action and Assessment

  • Process Optimization: Analyze company processes and procedures, identifying areas for improvement. By developing process enhancement strategies, I contribute to streamlining operations and maximizing productivity.• Quality Assurance: Ensuring compliance with industry standards, I address any shortfalls, issues, or complaints related to current business processes, maintaining the highest quality standards.• Staff Performance: I monitor staff performance and organizational processes, collaborating with stakeholders to enhance productivity and staff satisfaction.• Change Management: Staying abreast of developments in manufacturing and process optimization, I lead change by implementing dynamic thinking and problem-solving strategies.• Effective Communication: As a skilled communicator, I convey ideas and opinions to other members of management, fostering a collaborative environment.• Critical Support: Provide support to various facilities throughout the United States to ensure achievement of company goals. • Metric Improvement: I constantly analyze data and provide guidance and education to various facilities throughout the United States. Show less

• 

  Thermo Fisher Scientific

  Sept 2024 - now

  Senior Manufacturing Manager

  • Lead a site of 250+ manufacturing professionals, driving increases in production efficiency through the implementation of various PPI methodologies.• Manage the end-to-end manufacturing process for high-precision single use technologies, ensuring adherence to quality and regulatory standards.• Spearhead the adoption of advanced manufacturing technologies, with a focus on reducing labor costs while improving production cycle times.• Partner with cross-functional teams, including R&D, Product Management, Quality Assurance, and Supply Chain, to streamline operations and enhance product quality.• Develop and execute strategic plans to optimize resource allocation and minimize waste with a focus on reducing operational costs while maintaining high product standards.• Collaborate with EHS team to implement robust safety protocols and training programs, to reduce workplace incidents and foster a culture of continuous improvement.• Analyze production data, identify bottlenecks, and implement corrective actions to drive an increase in overall equipment and labor effectiveness (OEE/OLE).• Foster a collaborative and high-performance work environment, mentoring team members and promoting professional development opportunities. Show less