Dimpy Wason

Experience

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  Starwood Hotels & Resorts Worldwide, Inc.

  Sept 2006 - Sept 2009

  Guest Services Senior Supervisor
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  Accor

  Dec 2009 - Sept 2011

  Night Manager

  Ensuring that a smooth handover is taken by the night team and all the points are followed up thoroughly.Ensuring maximum occupancy levels are maintained and every guests leaves satisfied. Making sure that hotel runs smoothly in compliance with the health & safety and security procedures of the hotel. Ensuring all the financial records and reports are up to date in accordance to the requirements of the hotel. Dealing with all the guest complaints and assigning it and following it up with the concerned departments. Preparing all the financial reports for the management as per their requirements.Ensuring that all the financial and guest profiles are up to date and the night shift is running smoothly. Show less

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  Carlson Rezidor Hotel Group

  Sept 2011 - Jun 2013

  Front office Manager On Duty

  Financial ResponsibilitiesAble to effectively interpret financial result in regards to revenues, payroll, costs and expenses.Assist in preparation of the Annual Operation Budget which will form part of the Business Plan.Establish and monitor cost & expense control systems and procedures to achieve budgeted operating results; Maximizes revenues through pro-active action rather than re-active.Able to take corrective measures & actions to ensure highest possible profitability. Operational Responsibilities Guest ServicesPersonally and frequently verifies that guests in operation are receiving the best possible service available; Ensure efficient and message service at all times.Schedule to be on the front during peak operation hours, checking on standards of services, and cleanliness, greeting and assisting the check-in guests, escort VIP guest to the room; To be demanding and critical to service standards as well as hygiene standards.Verifies constantly that the physical product in all aspects is consistent with the hotel standardsPatrols assigned areas frequently to ensure cleanliness and well maintained areas Personnel and Training ResponsibilitiesTo build an effective management team through taking an active interest in the development of subordinates through training & involvement in decision-making, being an OJS trainer.Ensure that all areas of responsibility are properly staffed, supervised and operated smoothly.Responsible for assigning and delegating daily tasks to Shift leaders and senior receptionists. To maintain all hotel records and forms as prescribed by established policies & procedures To control preparation of room occupancy forecast on a daily, weekly and monthly basisTo attend all briefings and meetings as requested and necessary. Show less

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  Fairmont Hotels & Resorts

  Oct 2013 - Jul 2017

  Oversee revenue management and distribution strategy of the hotel and manage day to day yield operationsPerform competitive benchmark studies and follow market trendsAnalyze and recommend processes and procedures to obtain maximum profitabilityPerform e-booking and reservation analysis to identify trends and create accurate forecastsCreate and implement competitive and profitable pricing strategies and guidelines Provide weekly dynamic forecast of expected results, variances and budget comparisonsSet and strictly adhere to budgets, project timelines, and marketing plansManage and oversee strategy for all 3rd party distributionResponsible for assessing, analysing and pricing group business strategiesAnalyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategiesEnsure all related systems are configured correctly, validated and working to full capacityOversee and audit the standards and operations of the reservations department Ensure web site booking process is maintained up-to-date and functionalWork in liaison with hotel sales and reservations departments as a teamRegularly check the input and the quality of data (segmentation, denials tracking, etc…)pointsConduct quarterly property performance review and develop strategic and tactical actionResponsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing conceptsReduce the cost of distribution by finding new less expensive means of delivering business  Prepare outline for and support the annual revenue budget process Inspire Hotel’s HODs to further embed a revenue management culture. Advice and coach the client in other operational areas Show less Market Diversification & development.Marketplace Supply & Trend Analysis.Creation & management of special offer pages along with yearly promotions across all distribution channels as well as targeted source marketingMaintenance and development of liaison with business suppliers at National & International locations.Business Mix Analysis Introduction & development of Revenue culture OTA Contracting.Web content DevelopmentGDS content benchmarking.Promotions with online travel agents, consortia’s & hotel loyalty program as well.Constant engagement with SEO, SEM, Social Media & distributionDevelopment of E Mailers and collaterals Budget Development and P&L AnalysisDevelopment of Annual negotiated contracts Implementation of Revenue Strategy. Show less

  • Revenue Manager

    Oct 2016 - Jul 2017

  • Revenue Manager

    May 2014 - Oct 2016

  • Guest Services Manager

    Oct 2013 - May 2014
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  Hyatt Hotels Corporation

  Jul 2017 - Oct 2022

  Hyatt Regency Ahmedabad

  • Director Of Revenue Management

    Aug 2021 - Oct 2022

  • Revenue Manager

    Mar 2020 - Aug 2021

  • Revenue Manager

    Jul 2017 - Mar 2020
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  Marriott International

  Sept 2022 - now

  Market Leader for the newly formed Cluster of the Region. Market Leader for one of the most dynamic and critical market for the region

  • Market Director of Revenue Management

    Oct 2023 - now

  • Market Director of Revenue Management

    Sept 2022 - Sept 2023