Lindsay Keith

Experience

• 

  A&W Food Services of Canada

  Jan 1999 - Jan 2005

  Shift Supervisor

  Supervise a team 10 or more Create weekly shift schedulesSupport initial training for new and established restaurantsAssist individuals with coaching to enhance current skills

• 

  TTEC

  Sept 2008 - now

  Manage instructional design team including coaching and developmentEnsure appropriate resource allocation based on project needs and prioritiesAssist instructional designers with program analysis to identify learning objectives and develop training materialReview current process standards to ensure alignment with current program goalsDevelopment of tracking and reporting standards to ensure multiple requests from various groups, including the client, operations, and training, are delivered as requested. Show less Analyze complete program needs to identify learning objectives and develop new hire training material for multiple lines of businessAnalyze complete program to identify and create standard operating procedures as neededReview existing training material to ensure that content remains complete and relevant based on process or program changes and make changes where necessaryAnalyze key program metrics to identify areas of opportunity and then development of training material to address concernsManage and prioritize multiple requests from various groups, including the client, operations, and training, to ensure timely delivery of materialSimulated Learning Certified Show less

  • Instructional Design Manager

    Apr 2015 - now

  • Instructional Designer

    Jan 2012 - Apr 2015

  • Training Coordinator and Trainer

    Sept 2010 - Dec 2011

  • Customer Service Representative

    May 2005 - Sept 2010

  • Operations Team Lead

    Nov 2008 - Dec 2008

  • Talent Acquisition Specialist

    Sept 2008 - Nov 2008