Jamel Deane

Experience

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  PCB Care & inTouch Home Care

  Mar 2005 - Apr 2005

  Work Experience

  As part of compulsory secondary school work experience, I was offered a position in a recruitment company which specialised in placing substitute teachers. Whilst I was there my core duties included:• Designing leaflets, posters and flyers; overall aiding in advertisement • File and Folder management both electronic and printed• Dealing with customers queries and setting up appointments • Gathering information and regularly updating the company database• Managing and routing office communications, letters and documents Show less

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  Compass Group

  Jun 2011 - Jan 2012

  Customer Service Assistant

  Compass Group is a market leader in supplying contract catering and FM support; during my time here I worked as a customer assistant, at major sporting and social events, in institutions such as Oval, Excel and the 02 Arena. My duties included:• Delivering quality customer care, making customer feel welcome via a personalised approach. • Handling large sums of cash, processing payments via an electronic till system. • Working effectively and remaining calm in a consistently busy environment; using own initiative. • Liaising with team members, sharing the workload and updating information. • Making quick decisive decisions and dealing with customer complaints in a polite manner. • Demonstrating a clear understanding of health and safety and complying with regulations. Show less

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  Techno Estates

  Jun 2012 - Oct 2012

  Office Support

  Techno estates is an established estate agents in Brixton. Whilst here I went under extensive training and conducted key duties such as:• Collecting information about properties, composing accurate descriptions and arranging for photographs to be taken• Collecting and Organising rental payments • Liaising with landlords, tenants and builders to solve the problems of properties under management• Liaising with solicitors, surveyors and mortgage brokers during property purchases.• Conducting site visits and property viewings• Sourcing building materials for properties, in addition to undertaking feasibility studies for prospective investors • Advising clients and helping buyers with their decisions• Day to day use of CRM solutions, including estate agent, document management and Microsoft Dynamics CRM. • Keeping up to date with the trends in the local residential property market Show less

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  B&Q

  Apr 2013 - Oct 2013

  Customer Advisor

  As a Customer Advisor at B&Q it was my job to make home improvement easier for the customers by giving them the inspiration, materials and the practical know-how to accomplish what they wanted. I worked specifically within the flooring department being trained on various machinery from the caddy to the paternoster. I would proactively approach customers to find out what projects they were undertaking, to help and offer advice, as well as build customer relations.I would always work as part of a team and we relied on each other to give the customer the best experience possible. At peak periods I would organise breaks in line with staff levels within the flooring department, to make sure that there was enough staff on the floor to manage customer foot flow effectively.My other duties included, calculating the exact amounts customers needed to avoid unnecessary returns, placing and organising orders, keeping the department in order, and having knowledge of various other products in order to help customers in other departments when the store was short staffed. Show less

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  Arne Grey

  Sept 2015 - now

  Mortgage & Protection Adviser

  My role? Officially, I am a mortgage adviser, but you could call me a mortgage trouble shooter. Yet whatever the title, my role always begins and ends with the client – their needs, their position today and their goals tomorrow. This is not something which starts at 9 and ends at 5.As a professional, my performance is defined by having my finger-on-the-pulse - discovering new lenders and exploring new mortgage products; for me, these things are strangely exciting. In turn, I connect clients with the right mortgage - yet this task isn’t a matter of grey scale financial figures and facts - because mortgages aren’t simply a financial product. Mortgages are the keys to a first home, or an open door to a second property in a buy-to-let empire. Mortgages make goals possible – they make the biggest and most important purchases in a lifetime, possible.Undoubtedly, unshakeable diligence and genuine support are essential – without these qualities a mortgage expert, is no expert at all; and with every client, comes unique challenges – not least of which is translating hundreds of options into the right financial solution. It’s complicated, to say the least, but a talented broker breaks it all down – in plain English, helping the client grasp the concepts that mean so much for their financial future.My professional advice is clear - choose a reputable broker – one free from ties to any lender, a professional who’s known for their work. When making the biggest purchase you’ve ever made, have an expert in your corner – one who’ll remain steadfastly by your side. Residential purchase | Help to buy | Right to buy | Self-employed mortgage | Contract mortgage | Re-mortgage | Buy to let | Mortgage protection | ASU | |Whole of Life | Critical illness | Family income benefit | Buildings and contentsBuy To let Mortgages are not regulated by the Financial Conduct Authority.Your home may be repossessed if you do not keep up repayments on your mortgage. Show less

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  Silo Chat

  Oct 2015 - Apr 2016

  Cofounder

  Silo is a multi-platform smartphone application, which allows users to send messages and multimedia for free, using their mobile data allowance or Wi-Fi connection.What Silo does is enhance the possibilities of ‘cyber-branding’. Cyber Branding is your personal brand on social networks. In today’s job market we hear of employers looking at potential employees Facebook and Twitter accounts to get an idea of the person’s character. Ozaro helps by acting as a middle ground between someone’s private character and someone’s working character, supporting the famed quote "keep business and pleasure separate". Essentially it is about managing relationships whether it be socially, professionally or personally; you can be the same person but display different sides of your character to different people without compromising your “cyber brand” and social capital. Show less