
Aatish Saraf

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Skills
Management consultingAnalyticsBusiness analysisStrategyData analysisMarket researchBusiness strategyValuationStrategic consultingMarket analysisCompetitive analysisProject managementAnalysisBusiness developmentSupply chain managementAnalytical skillsTeam managementMicrosoft officeManagementAbout me
5 years of Work Experience in Supply Chain Design, Operations Management & Strategy, Project Management, Customer Service, Service Operations, Team management
Education

S.P. Jain Institute of Management & Research
2013 - 2015PGDM, Manufacturing and Operations Management Manufacturing and Operations ManagementActivities and Societies: Entrepreneurship Committee Post Graduate Diploma in Management Programme, Manufacturing and Operations Management deals with the excogitation, operationalization and advancement of the entire machinery involved from creation till delivery of products and services for an organization. The course lays a strategic emphasis on the sustainability of competitive advantage via various levers that control the system of operations at a firm – including Supply Chain Management, Strategic Cost Management, Manufacturing Planning and… Show more Post Graduate Diploma in Management Programme, Manufacturing and Operations Management deals with the excogitation, operationalization and advancement of the entire machinery involved from creation till delivery of products and services for an organization. The course lays a strategic emphasis on the sustainability of competitive advantage via various levers that control the system of operations at a firm – including Supply Chain Management, Strategic Cost Management, Manufacturing Planning and Control, Productivity Enhancement Techniques and Project Management Show less

St. Xavier's College
2007 - 2010Bachelors of Science Computer ScienceActivities and Societies: National Service Scheme Volunteer (2007 -09), Editorial board member of the 150th year college magazine “The Xaverian”,

St. Thomas' Boys' School, Kolkata
1992 - 2007Bachelor of Science (B.Sc.) Computer Science
Experience

McKinsey & Company
Jun 2010 - May 2013Worked on multiple optimization and cost reduction engagements for key business functions (HR, Finance, IT, Marketing,..) for global clients, as part of the Business Support function (BSF) – Center of Competence teamHandled projects across multiple industry verticals, especially Retail & Consumer Products in North AmericaInvolved in deployment of Mckinsey surveys to analyze the client’s performance across BSF functions from both efficiency and effectiveness point of viewHeavily involved in team processes like creating central repository of all the frequently asked questions around the BSF benchmarking approach, data collection templates and taxonomy definitions, especially for the Finance function Achievements:• Fast track promotion in 18 months against a norm of 24 months with exceeds expectations rating• Awarded a Merit certificate for Unit Contribution Show less
Analyst
Jan 2012 - May 2013Junior Analyst
Jun 2010 - Dec 2011

SPJIMR SP Jain Institute of Management & Research
Jun 2013 - Apr 2015Student
Flipkart
Aug 2014 - Oct 2014InternObjective: Reduction of Delivery/Field Executive's in-house activity by 10%1. In-bound process improvement2. Streamline sortation process at delivery hubs whereby reducing Delivery Executive's in-house activity by 50%3. Introduction of staggered shifts for Delivery Executives whereby reducing of in-house wait time by 30 mins

Flipkart
Jul 2015 - May 2018Manager IIProgram manager – Improving re-inventorisation percentage from 91% to 95.9%-Led 5 zonal teams to identify the root cause of low RI% and established standard process to improve RI%-Improvements resulted in elimination of financial losses to the tune of ~Rs. 1.4 Cr / annumProject Manager - Local Liquidation & Smart Pickup- Designed process for exchange product grading and local liquidation from delivery hubs, whereby eliminating Return Center Asset- Piloted, Business case of 1% of overall Supply Chain cost by implementing the scaled-up version of the process- As part of product solution, worked with 5 product teams to ensure all design requirements are incorporatedProcess Design - Subject Matter Expert - Returns Process Blueprinting- Mapped end to end process flows for Returns, Last Mile, Return Center, Tech Visit and Uninstallation for Large Appliances- Gaps quantified for improvements of 665 bps for large appliances from Return creation to return completion- Time motion study across 2 Large Appliances Return Centers to ascertain manpower productivity for resource planningCustomer Service - Escalation Management- Designed & implemented escalation management system during Big Billion Day ‘15, 60+reactive and 1200+ proactive escalations- From 50 CSAT survey, 75%+ customers indicated proactive communication resulted in greater trust on the company’s operationsLogistic Returns reduction by pre-communication to customers- Piloted 0.5% Returns logistics cost reduction to the tune of ~Rs. 20 Lakhs/annum by pre-dispatch communication to the customers Show less

Jeeves Consumer Services, a Flipkart Group Company
May 2018 - Dec 2019Senior Manager
Apr 2019 - Dec 2019Manager II
May 2018 - Dec 2019

Flipkart
Dec 2019 - nowSenior Product Manager
Apr 2023 - nowProduct Manager II
Dec 2019 - May 2023
Licenses & Certifications
- View certificate

Introduction to Psychology
Yale UniversityOct 2019 - View certificate

Lean Six Sigma Green Belt Certified
Exemplar Global, Inc.Jul 2016
Languages
- enEnglish
- hiHindi
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