Tom Rusch

Experience

• 

  The Home Depot

  Jan 2006 - Jan 2008

  Operations Manager
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  Cartoys

  Jan 2008 - Jan 2009

  Inventory Control Coordinator
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  MediaLogix, Inc.

  Apr 2009 - Sept 2010

  Warehouse Coordinator

  Secured millions of dollars in company tools, inventory and materials including computer and audio/video equipment.Maintained accurate logging of over one thousand company tools Provided daily support to engineering team, project managers and field techs by pulling, preparing materialsCreated/maintained Excel spreadsheets reporting on inventory dollars. Improved the safety, cleanliness and organization within the warehouse which provided value to the company.

• 

  Four Winds Interactive

  Aug 2011 - now

  Test and validate all existing and new hardware solutions for compatibility and functionality. Coordinate new solution testing with Systems Engineers (SE) and Signage Architects (SA) Create test procedures and documentation for all test parameters. Be an expert technical resource supporting all aspects of FWi hardware business. Function as a product and solutions Leader. Conduct formal needs assessment to better understand the unique requirements facing our customers; both immediate and long term. Leverage technical expertise and trusted advisor relationship to help sell more products. Create and deliver technical and non-technical presentations Internal FWi teams on new solutions. Collaborate with sales individuals to maintain partner and customer satisfaction. Assists customer support with difficult hardware related issues. Will be a member of SAT (Solutions Approval Team) being the primary researcher. Help resolve customer support issues. Remote Monitoring of new installations using the Logmein, VNC, and RDP. Test returned hardware from customers to validate customer complaints. Help with remote installations via phone support as required to support Implementation. Travel to onsite locations to assist in Implementation of signage projects on a limited basis. Perform remote system upgrades to FWi software on existing installations. Manage work load and time lines on assigned configuration projects. Quality assurance on all configurations and deployments. Work with other departments to support their efforts or needs such as Sales Engineers, Signage Architects, System Engineers, Project Managers, and Sales. Show less

  • Director, Hardware Services

    Jan 2022 - now

  • Senior Manager, Hardware Solutions

    Apr 2017 - Jan 2022

  • Hardware Solutions Manager

    Jun 2014 - Aug 2017

  • Hardware Solutions Engineer

    Jun 2012 - Jun 2014

  • Inventory Control Manager

    Aug 2011 - Jun 2012