Casper Elgaard Jensen

Experience

• 

  T. Hansen Gruppen A/S

  Sept 2013 - May 2016

  Assistant Sales, Assistant Manager

  Sales education / Assistant ManagerTargets I worked with: Sales target, Store Sales target, Customer SatisfactionSurvey.I was a top performer, and that was one of the reasons why I was promoted directly after my end education.Tasks● Customer service● provide product knowledge to both B2B and B2C.●Driving sales● Manage the store.●Receiving, and sending goods. ●Make sure the shop is up to date with products and prices.● Staff management.● Providing optimal support to the customers● Daily counting of goods and money.● Taking care of internets orders.● Lead by an example Show less

• 

  IBM

  May 2016 - Jan 2017

  Customer support representative / subject matter expert

  IBM Ireland: Subject Matter Expert & Dispatcher (Customer incident handler) 6-6/2016 6-1/2017Targets: Customer Satisfaction Survey, Service Level Agreement, Service Level Objective, Total Resolution Time, Quality.TasksResponsible for initial request handling from SMB customers for the NordicsUpdating the knowledge database for with the newest incident handling processes.Providing daily statistics based on KPI's to management.Ensuring that the team reaches the Service Level Agreement on cases, and that the cases are following the right procedures.Acting as a subject matter expert for the incident handling request.Being the POC for clients, when they contacted the IBM service help desk. Show less

• 

  Accenture Distribution & Marketing for Financial Services

  Jan 2017 - May 2018

  Accenture@Google: Online advertising specialist / Google marketing platform / Revenue lead

  Accenture / Arvato Finances @Google: Online Advertising Specialist & Service Revenue Program Lead (SRP) Jan 2017 - May 2018TasksOnline client-facing customer service driving above & beyond customer satisfactionProviding support to LCS/Olympus businesses segment based in Europe through different channels - chat, email, and phone.Understanding and adapting to on-going product and technology developments.Troubleshoot and resolve issues related to Google Ads, Merchant Center, and Google Analytics.Work closely with tools & support teams to deliver fast turnaround on client escalations.Use optimization techniques and work on optimization aligned to customers’ goals across Google networks.Revenue lead (SRP)Guiding and delivering training to the teams on how to improve their upselling (pitching) skills. Deep diving real-time cases and give 1-2-1’s with feedback on performance.Motivating agents to reach their SRP targets by hosting competitions, and by providing a positive work environment. Show less

• 

  Accenture Interactive

  May 2018 - Jul 2019

  Accenture@Google: Senior Subject Matter Expert / Google Marketing platform.

  Accenture for Google: Subject Matter Expert Google Ads(SME), May 2018 - July 2019Act as a subject matter expert for agents regarding Google Ads, Google Analytics and Merchant center (Google Shopping), Google PartnersAssist agents through chat to solve more complex questions and inquiries, also live support by floor walking Partner with Team Leads to maintain up-to-date information related to training materials and procedures.deliver training to both new and tenure agents. educate them on Google products and services. Show less

• 

  S360

  Jul 2019 - now

  Senior specialist, paid search/client manager @S360digitalpaid search account strategist and specialist. Project management and strategy.Tasks.-Maintain my clients paid search accounts.-Set up goals and expectations with the client.-calculate return on ad spend.-Make insights and reports.-monitor and optimize campaigns.-Create and manage campaigns.-Understand the business and its goals.-evaluate performance, and report to the client.-be proactive. -arrange and hold meetings with clients/Stakeholders.-Have a holistic overview of the different online channels ( paid social, email automation, SEO, affiliate marketing, etc. )-Be the POC for Clients/Stakeholders -Make upsales to my existing client portfolio by identifying new opportunities to grow their online business.-Create long-term strategy's for my clients ( cross channel ).-Be a part of omnichannel strategies ( Store visits, offline ROAS ).-Create pitch decks and attend sales meetings. Show less Specialist, paid search / client manager @S360digitalpaid search account strategist and specialist. Tasks.-Maintain my clients paid search accounts.-Set up goals and expectations with the client.-calculate return on ad spend.-Make insights and reports.-monitor and optimize campaigns.-Create and manage campaigns.-Understand the business and its goals.-evaluate performance, and report to the client.-be proactive. -arrange and hold meetings with clients/Stakeholders.-Have a holistic overview of the different online channels ( paid social, email automation, SEO, affiliate marketing etc. )-Be the POC for Clients/Stakeholders -Make upsales to my existing client portfolio by identifying new opportunities to grow their online business.-Create long-term strategy's for my clients ( cross channel ).-Be a part of omnichannel strategies ( Store visits, offline ROAS ).-Create pitch decks and attend sales meetings. Show less

  • Director of Paid Search

    Feb 2024 - now

  • Senior Specialist, Paid Search

    Jan 2021 - Feb 2024

  • Specialist, Paid Search

    Jul 2019 - Jan 2021