Kumar Dippakk

Experience

• 

  TechMahindra Pvt Ltd

  Jun 2014 - Nov 2018

  With TechMahindra I was associated to "British Telecommunications PLC, UK" in Project Siebel-OneView. A Level 2 Application Support Retail Domain Siebel CRM based project, which was based on Oracle database. This Application was based on ITIL Standards. My main responsibilities included Incident Management, Data Management, Change Management And Service Improvement. Also taking care of Production Changes during delivery by Supporting the Application Configuration Team(TestASG).Mainly we worked on Oracle SQL, Unix and Shell Scripting. Show less Starting Career with TechMahindra Ltd as a fresher just immediately after the college days.Getting opportunity to learn required skills in the LMS trainings being offered which were booster pack for career shaping. And getting onboarded to my first ever project to work in career beginning for a Telecom Service Provider in UK for British Telecom Plc, has been a great start for learning about ITIL processes and implementation of my all learning from school college and trainings had been paying off well. And journey of success and trying contionues...🙂 Show less

  • Software Engineer

    Dec 2014 - Nov 2018

  • Associate Software Engineer

    Jun 2014 - Dec 2014
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  Infosys

  Dec 2018 - Mar 2019

  Technology Analyst

  I joined Infosys Ltd as "Technology Analyst".

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  Microlise

  Apr 2019 - Jun 2019

  Application Support Specialist

  Microlise is a UK headquartered, Telematics Product Base company which is mainly dealing with clients as DAF, TATA Motors, ASDA, Tesco, MAN, JCB etc. in various European & Asiancountries into Fleet Management, JourneyManagement, Vehicle Tracking Service and many more reporting features to the end user fleet-man and operators using the product and related services.As Application Support Specialists i had main responsibilities to handle the incoming incidents from end users as Level 2 Support team to understand the problem and fix the same in the application. Verification of the vehicles tracking logs in database and generating report as per the requirements.Writing SQL query to fetch data for analysis example cusotmers contracts/status and thier fleet management along with fleet mans. Show less

• 

  Capgemini

  Jun 2019 - Feb 2022

  As Consultant in Brand @Capgemini I am part of L3 Support Team for Client "*Groupe PSA*" which is a French Multinational manufacturer Automobile and Motorcycles sold under the Peugeot , Citroen, DS, Opel & Vauxhall.As a member of team we are part of Build Delivery Team [L3 Support] for the Run Team.My Role includes responsibility for understanding the requirements from the Client Project Manager and go through the architecture details and integrate the services for making applications functional in an Agile way. Further more my role includes daily activities of change preparation and continous delivery. Moreover have an opportunity to debug the batch jobs error and analysing batch scripts, shell scripts, perl scripts also if required need to update/modify and recreate a functional script to serve the business need with some references. Providing Implementation Knowledge to the new commers and creating Knowledge Base for the application and documents as per the standards for the First Level Support Team and giving presentation/demonstration to them. Show less

  • Consultant

    Mar 2021 - Feb 2022

  • Consultant

    Jun 2019 - Mar 2021
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  Mastercard

  Mar 2022 - now

  Senior Bizops Engineer

  As Senior BizOps Engineers my role revolves around Site Reliability Engineering for " Data Governance & Regulation team " where Technologies I work with API management, PCF, XLR, JenkinsMonitoring Tools - Splunk, DynatraceProject Management Tools - ALM , RallyITSM tool - BMC RemedyDB - Oracle Postgres