Cesar Alzona

Experience

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  Al Naboodah Automobiles, LLC

  Jun 2002 - Nov 2006

  Service Advisor

  Al Nabooda Automobiles LLC is the authorized dealer in Dubai and the Northern Emirates for Audi, Porsche, and Volkswagen. Determined customer needs and outlined repair options. Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required. Maintain high levels of customer service at all times by taking care of customers’ needs.

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  Al Tayer Motor LLC, Dubai, UAE

  Jun 2008 - Jan 2013

  Senior Service Advisor

  -Greeted customers and assessed their service needs promptly and courteously.-Provided accurate estimates for service or repairs and obtained necessary approvals.-Scheduled appointments and communicate with customers throughout the service process, keeping them informed of progress.-Coordinated with technicians to ensure timely completion of repairs or maintenance tasks.-Handled customer inquiries, complaints, and warranty issues professionally and efficiently, ensuring resolution to their satisfaction.-Maintained detailed records of customer interactions, service history, and transactions using [software/system].-Collaborated with the parts department to order necessary parts and accessories for repairs.-Participated in training programs to stay updated on new products, services, and industry trends. Show less

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  Honda Motor Company (Middle East Office)

  Jan 2013 - Mar 2017

  Senior Dealer Development Executive

  -Conducted dealer visits to suggest and execute changes to meet Honda's global standards. -Conceptualized and implemented fresh updated service processes regularly. -Offered services and genuine accessories to enhance distributors’ profit by 10%. -Adept at fostering an environment that encourages open team communication and idea sharing in the interest of process improvement and improved customer service. -Increased sales by 20% through developing sales strategies & techniques. -Consistently achieved and exceeded monthly targets resulting in constant commission increase. Show less

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  Honda Motor Co. (Middle East Office)

  Mar 2017 - now

  Assistant Manager Business Development and Marketing

  -Design and implement comprehensive sales training programs to enhance product knowledge, sales techniques, and customer engagement for sales teams across GCC, ME, and African regions.-Develop engaging training materials, including product presentations, delegate manuals, and interactive workshops, to facilitate effective learning and skill development.-Conduct regular sales and product training sessions to educate sales teams on new products, sales strategies, and industry trends.-Evaluate sales team performance through role-playing exercises, simulations, and performance assessments, providing constructive feedback and coaching to improve skills and productivity.-Collaborate with product managers, marketing teams, and subject matter experts to ensure alignment between sales training initiatives and product development goals.-Utilize learning management systems (LMS) to track training progress, monitor performance metrics, and identify areas for improvement.-Analyze sales data and performance metrics to identify trends, opportunities, and challenges, leveraging insights to refine training strategies and optimize sales effectiveness.-Foster a culture of continuous learning and development within the sales organization, providing ongoing support, guidance, and mentorship to empower individuals to reach their full potential. Show less