Steven Vaschetto

Experience

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  Teleperformance

  Feb 2003 - Nov 2004

  Supervisor

  Supervised groups of 20 to 30 people and the day to day operations of the project. Duties included: payroll processing, staffing, VTO, day to day evaluation of the agents’ performance on the phones followed by coaching sessions to provide feedback. Recruiting and interviewing prospective candidates for Level 1 positions and evaluating the technical skills for prospective Level 2 agents. Participated in Calibrations and Conference Calls with Microsoft for both Quality and Operations. Also established the Workforce Management Department.Launched New Accounts and startup projects: MSN Spanish, MSN Email Support. Show less

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  Verizon Business

  Nov 2004 - Jan 2010

  Manager

  Handled a group of 16 people tasked with processing long distance, high bandwidth disconnect orders. Acted as both Subject Matter Expert and Operations Coordinators with other centers throughout the world. Established and streamlined the processes involved in all disconnection groups through Six Sigma procedures. Became the point of contact for all the Central Disconnect Group on all escalations. Assigned as point of contact to the directors for emergencies and problem solving. Acted as part of the Development Team as coordinator of UAT’s for several provisioning tools that were successfully implemented. Reporting: compiling and analyzing data for weekly and monthly reports.Responsible for coordinating the recruiting and interviewing of new hires, and payroll and bonus processing.Managed the on-boarding and training of new employees and up-training for current ones. Coordinated the shutdown of operations, training and knowledge transfer to a new center. Show less

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  Avaya

  Jan 2010 - Sept 2010

  Project Manager

  Managed the development and implementation of project control strategies and project plans.Performed scope management and oversaw that activities were carried out, in relation to their importance. Guided the project team members using “best in class” behaviors when executing the project plans.Monitored adherence to meeting project objectives (technical, financial, and schedule) and initiated corrective actions and tracking them to resolution.Communicated issues and status to the customer and all levels of Avaya management, serving as principal customer contact for all project-related matters and as internal and external negotiator for the requirements to resolve problems or make changes. Show less

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  IBM

  Oct 2010 - Aug 2011

  Security Compliance Advisor

  Worked across extended teams around the world to ensure compliance. Provided guidance, education and facilitation to both internal and external stakeholders. Coordinated, supervised and audited teams to minimize risk and prevent possible audit findings, providing leadership for all approvals and reporting to ensure compliance. Acted as the leading focal support for corporate audits and as the key interface between all teams and the company's Directorial level.Other responsibilities and duties included:• Providing corporate training on Project Management, Effective Communication, Netiquette, Working effectively with India & the US, and various other workshops.• Member of the official IBM translators, who provide support to all employees as well as translation services for all official documentation.• Responsible for pre-selecting, interviewing and recommending prospective candidates, as well as coordinator and examiner for English interviews. Show less

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  Technicality SRL

  Oct 2011 - Sept 2019

  Team Leader

  Supervising a group of people and the fulfillment of objectives. In charge of recruiting and training, both local and remote. First point of contact for clients as well as coordinator between customers, contractors and the company's directors. Providing guidance for process improvement, quality control and new projects and initiatives. Creating reports for decision making, review of objective fulfillment and performance evaluation.

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  IBM

  Jul 2013 - Sept 2019

  Develop and execute proactive recruitment strategies in order to attract key talent.Build a network of selected and targeted prospective candidates and industry contacts. Leverage online recruiting sources and in-house applicant tracking systems to identify and recruit talent. Review resumes for appropriateness of skills, experience and knowledge in relation to position requirements. Pre-screen candidates and present synopsis and recommendations to hiring managers. Identify and recommend solutions to address challenges and/or opportunities and to streamline and improve recruiting processes. Manage applicant tracking system ensuring system is regularly updated including applicant status throughout the process, phone screen synopsis, and documentation of all feedback from hiring managers. Produce regular status reports for hiring managers. Show less

  • Sub-contractor Admin

    Dec 2015 - Sept 2019

  • Sr. Talent Acquisition Specialist

    Jul 2013 - Sept 2019
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  Technisys

  Sept 2019 - Apr 2023

  Currently managing two teams of 12 people that provide technical and functional support to our North American sales team with Proof of Concepts, Demonstrations, Workshops and Training, Pilots and Third-Party Vendor Integration (One team handles the Prospect/Customer and Partner Development for POCs and Pilots. The other team is responsible for Demos, Pre-Sales Support and Integration, and Third-Party Ecosystem). I coordinate and lead the deployment and maintenance of the company's demonstrations, provide customization work and development of Proofs of Concept, perform live demonstrations, workshops and training for partners and customers, develop pilots, as well as do the engagement and analysis of all third-party vendors we consider as potential partners to integrate into our product. Show less

  • Tribe Leader

    Jan 2022 - Apr 2023

  • Product Owner & PoC Lead

    Sept 2019 - Apr 2023
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  Galileo Financial Technologies

  Mar 2023 - now

  Engineering Manager