Mark Seidenfeld

Experience

• 

  Ohel Bais Ezra

  Aug 2012 - Nov 2017

  Direct Care Provider

  I provided direct care for individuals with developmental disorders in residential group homes. My responsibilities included emotional, physical, and medical care for the individuals.

• 

  Long Island Jewish Medical Center

  May 2018 - Feb 2019

  RN - Telemetry Unit

  • Responsibilities included providing care for patients with cardiac conditions, such as: chest pain, arrythmias, MI, post-infarct, pacemaker malfunctions.• Performed ECG’s and prepared patients for stress tests, peripheral diagnostic studies, cardiac catheterizations, and the operating room.

• 

  Centers Plan for Healthy Living

  Feb 2019 - Mar 2021

  • Review clinical criteria, uniform assessments, and medical records to determine medical necessity of patient care services.• Work remotely with virtual communications, software’s, and organizational management programs.• Manage medical records with interdisciplinary team to ensure accurate data, and address patients’ psychosocial, functional, and behavioral needs with patient-centered and cost-effective methods. • Performed face-to-face comprehensive home assessments for patients; identifying medical needs, while providing appropriate education where needed.• Actively engaged patients, family members, and the interdisciplinary team in developing person-centered care plans.

  • RN Utilization Management - Clinical Reviewer

    Jan 2020 - Mar 2021

  • RN Field Assessor

    Feb 2019 - Dec 2019
• 

  ComplexCare Solutions

  Mar 2021 - now

  Quality Operations Manager

  • Support and manage 150 clinical practitioners and ensure performance meets policies and guidelines.• Drive cross-functional team activities to ensure projects are meet company goals of over 200,000 completed assessments.• Reviews budget to ensure scheduling, capacity, and hiring needs meets goals while conserving costs.• Leads in investigations requested by clients to ensure processes remain improving and efficient.• Identify clinical risks as well as safety risks to providers and members; and proactively address in collaboration with appropriate teams.• Mentor and coach clinical coordinator staff teams as needed.• Collaborate interdepartmentally to ensure flexibility in achieving company goals.• Initiates strategy for operating the Florida and Alabama regions to best meet client needs. Show less