Omar Adham

Experience

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  The Intelligent Question (TIQ)

  Jan 2017 - Jan 2017

  Debater

  Was taught the principles of professional world style debating.researched a variety of topics extensively to prepare arguments and to participate in debates against other team members publicly.

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  Model United Nations

  Jan 2018 - Jan 2018

  Marketing Team Member

  Spearheaded a marketing campaign for recruiting delegates to the club, tasks included preparing a theme for the campaign and decorating the recruitment booth.Hosted and organized multiple events for the club, the tasks included preparing and presenting a script for the audience, coming up with a theme and decorating halls for the events.

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  MCV - Manufacturing Commercial Vehicles

  Jul 2018 - Aug 2018

  Production Engineer

  Created process maps and drew block diagram layouts of all the MCV production lines which provided clear understanding on the manufacturing of Busses and their components at the MCV factory.

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  GUC Innovators

  Jan 2019 - Jan 2019

  Car body design team member

  Participated in the "SHELL Eco-marathon" competition (design phase).Designed a car body that was aerodynamic, ergonomic and compact while having enough space for maintenance work and most importantly the body had to meet the competition regulations.

• 

  The German University in Cairo

  Jul 2019 - Aug 2019

  Mold Designer

  Gained valuable knowledge in the designing of plastic parts and a plastic injection molds.Designed a plastic part, its mold and simulated an injection process to verify the manufacturability of the part using Solidworks.

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  The German University in Cairo

  Jun 2020 - Jul 2020

  Researcher

  This Apprenticeship was a continuation of the work previously done in my bachelor's project “Optimization of a two wheeler frame”.The bachelor's project aimed to optimize the design of a motorcycle chassis and similarly this Apprenticeship aimed to improve upon previous work through Response surface optimization method using Ansys.The outcome of this project resulted in a chassis design that was 10.28% lighter than the bachelor's project design and 22.64% lighter than the initial design while maintaining structural integrity Show less

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  PepsiCo

  Aug 2021 - May 2022

  Developing the weekly production plan for the snacks factoriesFollowing up on the plans on a daily basis to ensure their completionanalyzing factories outputs to evaluate their performance performed statistical analyses on the forklifts in the PepsiCo beverage facilities.developed a plan for replacing depreciated forklifts, and optimizing the count of forklifts in every facility.

  • Production Planner

    Nov 2021 - May 2022

  • Supply Chain Intern

    Aug 2021 - Oct 2021
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  ArabyAds

  Jun 2022 - Mar 2023

  Managed 6 high profile accounts in the GCC region including Noon GCCManaged over 50 influencers daily Recruited influencers through social mediaDesigned ads for social mediaAnalyzed each campaign's performance regularly Recruited influencer for revenue share campaignsWrote ad scripts for influencers (for learning purposes)

  • Influencers Account Executive

    Aug 2022 - Mar 2023

  • Influencer marketer

    Jun 2022 - Aug 2022
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  GovAssist

  Jul 2023 - now

  De-escalating high risk situations & preventing chargebacksMaintained a chargeback rate less than 0.5%Negotiating refunds or other compromise options with clientsCreated training documentations to coach agents in handling refundrequests and high-risk clientsOperating multiple payment processors Supported clients with their travel document applicationsMaintained a high quality and volume of 300+ cases per weekSupported clients by calls, chats & emails through Zendesk

  • Billing & Dispute Resolution Specialist

    Nov 2023 - now

  • Customer Support Specialist

    Jul 2023 - Nov 2023