Varad Jangam

Experience

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  Shri Varad Enterprises

  Jan 2019 - Sept 2022

  Operations Associate
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  Pinaka Consultant

  Jan 2021 - Jun 2021

  Civil Engineering Intern
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  Tesco

  Jan 2023 - Jan 2024

  Customer Service Assistant

  In my role at Tesco, I engage in a multifaceted capacity, extensively spanning across multiple areas to enhance operational efficiency and customer satisfaction. Responsibilities include:-Versatile Departmental Support: Actively working across various departments including Fresh foods, Personal Shopper, Checkout, and Self-Serve (Self Check-Out Tills), ensuring a seamless shopping experience for customers by providing knowledgeable assistance and rapid service.-Customer Service Excellence: Delivering outstanding service by understanding and anticipating customer needs, resolving inquiries promptly, and maintaining a high standard of customer interaction, contributing to the store's reputation for quality service.-Effective Communication and Reporting: Regularly reporting to managers during shift handovers, particularly focusing on the activities and achievements of the day team. This involves detailed communication about stock levels, customer interactions, and any issues resolved or pending, ensuring smooth transitions and continuous alignment with store goals-Fresh Food Department Focus: Managing and executing day-to-day operations within the fresh food department. This includes setting up promotion ends, maintaining product displays and stocking to meet company standards, ensuring product freshness, and assisting customers with specific inquiries. Show less

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  Goodricke College

  Feb 2023 - Nov 2023

  Postgraduate officer

  Managed and enhanced welfare resources and initiatives, fostering a supportive, inclusive college environment. Collaborated with stakeholders to promote mental health awareness and championed equitable support for postgraduate and mature students at Goodricke College.

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  The Department of Student Recruitment and Admissions, University of York

  Mar 2023 - Sept 2023

  • Student Ambassador

    May 2023 - Sept 2023

  • Residential Assistant

    Mar 2023 - Sept 2023
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  Papermill

  May 2023 - Sept 2023

  Community Leader

  •Selected as one of the inaugural Community Leaders for Papermill Network, a discord platform providing UK business students academic writing, business studies, and career planning support.•Work collaboratively with a diverse team of passionate individuals, producing engaging content on business-related topics, and providing tips for academic and career success.•Facilitate networking sessions and discussions, encouraging student idea exchange and community building.•Maintain a supportive, inclusive environment for students to freely express ideas, share experiences, and overcome challenges.•Serve as a point of contact for interested business students, providing network information and fostering connections. Show less

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  School for Business and Society, University of York

  Sept 2023 - Feb 2024

  Postgraduate Consulting Alumni Intern

  -Led strategic initiatives to address key student challenges, enhancing the academic and social landscape of the Management programs.-Identified critical student needs, providing data-backed recommendations that improved teaching quality and student support frameworks.- Engaged key stakeholders, facilitating meetings and presenting two detailed reports that drove teaching and student support improvements.- Designed & Implemented Feedback Systems, including focus groups and direct student engagement, leading to course content enhancements and a more inclusive academic experience.-Delivered 150-200 student lectures & 25-person workshops, strengthening academic and professional development skills.-Led independent public speaking & leadership sessions, improving engagement and interactive learning experiences.-Utilized Virtual Learning Environment (VLE) expertise to enhance students' understanding of course content and academic assessments, aligning with student and educator needs.-Designed sessions that improved student engagement; 85.5% of participants rated these as "useful to very useful."-Spearheaded strategies increasing student demand for co-run sessions with faculty to 46.6% and preference for small group sessions to 51.7% as conveyed through student feedback, boosting learning community integration and satisfaction.-Promoted Inclusive Practices, addressing culture shock, engagement, and communication barriers, significantly improving student integration. Show less

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  Aviva

  Jul 2024 - now

  Pensions Customer Consultant

  -Manage pension support operations across 8+ internal systems, retrieving policy data and resolving complex client queries, reducing case resolution time.-Provide tailored pension solutions to employers, ERS scheme members, and private pension holders, ensuring compliance and simplifying policies to enhance customer satisfaction.-Improve stakeholder engagement by collaborating with internal teams and external clients, reducing miscommunication and enhancing decision-making processes.-Optimize digital service delivery, guiding clients toward self-service solutions via Aviva’s platforms, improving efficiency and user experience.-Strengthen cross-functional collaboration, working with teams to resolve escalations and streamline client support operations.-Contribute to a multilingual support community with speakers across 72+ languages, supporting non-native English-speaking clients and fostering an inclusive customer experience, enhancing communication between Aviva and diverse customers. Show less