Deepak Sharma

Experience

• 

  Evalueserve

  May 2005 - Mar 2006

  Business Analyst

  Worked as Business Analyst in the business research department of Evalueserve. Worked on research assignments across various verticals such as Telecommunications, Pharmaceuticals and Healthcare, Financial Services, Automobiles, etc.Was also a part of the Evalueserve’s Proposals Team. The job profile included client management, problem scoping/issue identification, problem structuring and proposal drafting

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  Pipal Research

  Mar 2006 - Jun 2008

  Senior Research Analyst

  Worked as an FTE (Full-Time Equivalent) employee for BT. Represented BT’s Global Insight, Strategy and Planning team and supported its Country Market Insight Team for a aligned delivery of localized customer insight profiles (ad hoc requests and support into “new logo” acquisition accounts), localized sector snapshots and the relevant IT services markets overviews to support BT’s business objectives in the various markets

• 

  Deloitte

  Apr 2006 - May 2006

  Associate Analyst

  Worked as Associate Analyst with Deloitte Support Services in Hyderabad. Was part of global research centre of Deloitte's shared services

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  Colt Technology Services

  Jun 2008 - now

  • Lead Market Intelligence, CSAT/TSAT Operations, Marketing Analytics teams and managing their regular BAUs• Assisted in setting up the Market Intelligence Team for Colt • Established the complete process by defining the Market Intelligence services, SLAs, procuring data bases and designing templates for standard Market Intelligence services • Managing Analyst subscriptions • Managing a team of highly skilled business analysts• Regular research insights as well campaign specific research • Quarterly competitive analysis report to understand the company’s financial performance vis-à-vis its peers • Quarterly market and competitor trends analysis • Worked on many key strategic projects along with the senior leadership team, which involved M&A activities as well as new geographic expansions • Worked on the customer profiles of various Colt’s global accounts Worked on various competitor, partner, country and sector studies for Colt • Provide regular market update services for specific industries, geographies, technologies, etc. • Creation and maintenance of Market and Competitive Intelligence Sharepoint portal Show less

  • Director, Customer and Sales Enablement Operations

    Apr 2024 - now

  • Director, Sales and Customer Success Operations

    Jan 2022 - Mar 2024

  • Head - Sales Analytics

    Oct 2020 - Jan 2022

  • Senior Manager - Sales Enablement Operation

    Mar 2019 - Sept 2020

  • Manager, Market Insight & Analytics

    Jun 2008 - Feb 2019
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  Colt Technology Services

  -

  Director, Customer and Sales Enablement Operations