
Matt Harding
Technical Support Officer

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About me
A Strategic Technical Manager and certified Microsoft Trainer that helps business grow by delivering and adopting Microsoft 365 technologies and solutions.
Education

Carr Hill 11-18 High School
1990 - 1997
University of Central England
1997 - 2000Formerly University of Central England, Birmingham

Harvard Business School
2020 - 2021Exercising Leadership Business
Preston College
-
Experience

Lancashire Teaching Hospitals NHS Foundation Trust
Jan 2000 - Jan 2001Technical Support Officer2nd and 3rd Line Technical responsibilities for the maintenance of Microsoft and Unix Servers, End user’s PC and Network Infrastructure including Citrix and Printers.Technical responsibility for the Microsoft Exchange Server 5,5 and Windows NT4.0 environments including assisting third party suppliers with the proof of concept for the migration of a Windows NT 4.0 Server infrastructure to Windows 2000

Lancashire Care NHS Foundation Trust
Jan 2001 - Jan 2010Working for a large Mental Health NHS Trust in the North West, I was responsible for the design and implementation of a trust wide Microsoft SharePoint environment for a user base of over 7000 members of staff spanning over 400 geographic sites through Lancashire.During this time I was responsible for the complete lifecycle of the project, from Business Case and PID, through to workshop delivery and end user requirement gathering. Matt was the Technical Architect responsible for the design, configuration and implementation of the staff intranet and bespoke business applications and team sites for collateral, with accountability for a team I content managers, technical staff and developers to ensure the SharePoint project was delivered on time and within budget, incorporating all end user requirements with either out of the box or custom feature development. He was also the Technical Lead for the design, procurement and implementation of a User Acceptance Environment encompassing a like for like SharePoint topology replicating the production environment utilizing Hyper-V technology.Undertook the Lead Developer role for custom SharePoint 2007 and SharePoint 2010 features and Artifacts. Show less Working for a large Mental Health NHS Trust in the North West, I was responsible for the design and implementation of a trust wide Unified Communications platform for a user base of over 7000 members of staff spanning over 400 geographic sites through Lancashire. As the Technical Architect and Development Specialist for the implementation of a large scale pilot of Microsoft Office Communications Server 2007, covering over 1000 users over numerous geographical locations.I was responsible for the delivery of a scalable and robust solution that incorporated OCS Presence, Live Meeting and Conference capabilities including voice and video both internally and externally. I was also the Technical Lead for the implementation of a Microsoft Exchange 2007 Unified Messaging Server and Microsoft Office Communications Server integrated with a Cisco Call manager to enable enhanced presence and telephony features including simultaneous ringing and dual forking of PBX numbers. Responsibilities also included the upgrade, migration and maintenance of multiple Web Front End, Access Edge, Director, Web Access, Quality of Experience, Archive and Mediation Servers across multiple data centres. As the Development Lead for the Unified Communication Platform customisations of the client interface and integration into other systems including bespoke .NET Applications was also undertaken. Show less As a Systems Architect I was responsible for the complete lifecycle from Business Case and PID through to the implementation of a proof-of-concept environment for the Information Development Team utilizing Microsoft SQL Server, Visual Studio Source Safe, IIS and Visual Studio to enable to team to actively control the software development projects and resulting source code. Due to the nature of the bespoke development, this architecture was based on a resilient server infrastructure that was designed and incorporated into 3 core datacentres.Whilst undertaking my role as a Development Specialist I was responsible for a number of Trust wide .NET based Websites, Web Applications and Windows Applications, integrating these sites and applications in Active Directory for User Account Maintenance, Cisco Call manager for Telephone Directories and Office Communications Server for Presence awareness.During my time within this dual role, I was responsible for assisting in the management and maintenance of over 10 Microsoft SQL servers on various version from 2000 through to 2008 R2, serving over 20 critical and 100 bespoke system databases for clinical and non-clinical systems.Developed Back Office Systems, ensuring resilience and maintenance was managed at all times in conjunction with the Disaster Recovery Policy and provided technical support (3rd and 4th level) when required on all related incidents that were not able to be resolved via 1st – 3rd line support, liaising with external contractors and suppliers to ensure resolution. Show less As the Active Directory and Exchange Specialist for a large Mental Health NHS trust, I was responsible for the management and maintenance of over 80 physical Dell PowerEdge servers including various Server Appliances and Clustered SQL SAN Configuration.My primary responsibilities included the design, implementation and maintenance of the Trusts Active Directory Forest and Exchange Messaging Infrastructure. This role included the planning, documentation and automation of installation, administration and customization utilizing VBScripts to ensure corporate desktop environments, compliance and end user experience. This included detailed technical documentation and technical specification design relating to server builds, group policy administration, desktop builds, network infrastructure and data centre configuration.I was the Lead Specialist for the design and migration of a Windows NT 4.0 domain to Windows 2000 Active Directory for nearly 2000 users and the further adoption to a Windows 2008 Domain for nearly 7000 end user including the migration of user profiles and folder redirection.Responsible for the migration of an Exchange 5.5 architecture to a new Exchange 2000 infrastructure within the Windows 2000 Active Directory Domain. As well as subsequent migrations to Microsoft Exchange Server 2003 High Availability multi node cluster environments.Managed the full system life cycle testing of all proof of concept areas for Active Directory and Exchange systems including documentation, bench testing and lab analysis of both the systems and software prior to deployment to the ensure the environments met the business needs and demands of the Trust.Other responsibilities included system architectural design and installation to ensure corporate standards and regulatory compliance was met in line of current and future systems and regulations. Show less
SharePoint Technical Architect
Jan 2009 - Jan 2010Unified and Data Collaboration Specialist
Jan 2008 - Jan 2010Systems Architect and Development Specialist
Jan 2004 - Dec 2007Active Directory and Exchange Specialist
Jan 2002 - Jan 2004Technical Support Officer
Jan 2001 - Jan 2002

Tensar International Corporation
Sept 2010 - Mar 2011Global SharePoint ManagerDuring my time at Tensar International Limited, I was responsible for the implementation of a Global SharePoint Platform, including the full topology design, configuration and requirements gathering.I was the lead Technical and Solution Architect for the implementation of a multi-server SharePoint 2010 farm and migration of an existing SharePoint 2007 server farm. The new server architecture and SharePoint 2010 farm delivered both corporate intranet capabilities as well as isolated Team collaboration and social functionality, resulting in the design and configuration of a SharePoint 2010 farm spanning multi geographic locations throughout EMEA, Americas and Asia to meet the business critical needs of the company.Detailed workshop planning, system analysis and technical documentation was key to the design, implementation and user adoption with the SharePoint 2010 server farm heavily integrated into SAGE CRM an the new corporate internet site hosted on the Site Core platform. Internal collaborative sites were designed to use multiple language variations to enhance user adoption throughout the global business to comply with localized adoption rates, with heavy utilisation of Managed Metadata, Content Types and Content Organiser rules to comply with publication of collateral to external sites and regulatory compliance. Delivery of End User Training sessions and Site Administration sessions for Site Collection owners were also delivered, with baseline Strategy and Governance workshops and documentation undertaken within the business. Show less

Hewlett-Packard
Apr 2011 - Feb 2018Technical ConsultantWorking as a SharePoint Technical Consultant within the HP Enterprise Group, tailoring and architecting complex large-scale SharePoint Solutions to meet the need of various clients with Education, Healthcare and Government Sectors.Day to day responsibilities and duties range from assisting in technical pre-sales activities, responding to RFP’s, through to high level, detailed architectural design and implementation phases on large projects.Effectively applying a broad and deep experience-based technical knowledge of SharePoint environments gained through genuine involvement in the scoping, design and implementation of multiple solutions on large-scale, complex, multi-technology projects for enterprise customers. Show less

Capita
Jun 2018 - May 2024As part of the Senior Leadership Team, this leadership role was responsible for establishing and growing a Microsoft Modern Workplace capability within Capita, overseeing the implementation, configuration, and management of various modern workplace technologies and tools, resulting in building a delivery team of over 125 resources.Lead the implementation of robust and adaptable governance and security principles within the Power Platform eco system, establishing a strategic roadmap for Modern Workplace enhancements.Responsible for leading and managing a multi skilled team of Developers, Consultants, DevOp resources and Testers, with a wide range of skillsets in Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Office 365 eco system, SharePoint Online and Teams.Using strong technical expertise, excellent leadership skills, and the ability to work closely with both internal teams and external clients to understand their business requirements and translating them into function specifications and deliver solutions that meet business needs and enhance the modern workplace experience. Show less A strategic leadership role that focused on leveraging Microsoft Technologies, Outsystems, and Mendix to drive digital transformation and innovation within various organizations.Established a consulting and development practice of 100 resources to drive the implementation of low-code platforms including Microsoft Power Platform, OutSystems, and Mendix .Managed the digital factory and low-code foundry resources to provide strategic advantage and capability through rapid and effective software delivery, based on clear prioritization and agile practices.Leading the adoption of digital tools, platforms, and processes to enhance the operational efficiency and effectiveness.Working closely with various stakeholders to understand their business requirements and translating them into functional specifications. Show less
Head of Microsoft Modern Workplace
Oct 2023 - May 2024Head of Digital Factory and Low Code Foundry
Sept 2022 - Oct 2023Head of Consulting UK&I - Capita Digital Development Centre
Sept 2020 - Sept 2022Solution Architect
Jun 2018 - Sept 2020

CertiProf
Mar 2021 - nowCertiProf Volunteer Subject Matter ExpertThe Subject Matter Expert (SME) program is a collaborative based program, working with CertiProf staff to create or review items associated with emerging technology certifications such as skills, best practices, and micro-credentials for IT, Business and Security professionals.
Licenses & Certifications

AIIM SharePoint Practitioner
AIIM
AIIM SharePoint Specialist
AIIM
CIE Facilitation Certification
Microsoft
CIE Technical Configuration Certification
Microsoft
Microsoft Sales Specialist - Application Lifecycle Management (ALM)
Microsoft Partner Network
Microsoft Sales Specialist - Business Intelligence
Microsoft Partner Network
Microsoft Sales Specialist - Communications Lync
Microsoft Partner Network
Microsoft Sales Specialist - Desktop (Enterprise)
Microsoft Partner Network
Microsoft Sales Specialist - Desktop (Small and Mid Market Business)
Microsoft Partner Network
Microsoft Sales Specialist - Messaging
Microsoft Partner Network
Microsoft Sales Specialist - Microsoft Learning
Microsoft Partner Network
Microsoft Sales Specialist - Private Cloud/Management and Virtualisation
Microsoft Partner Network
Microsoft Sales Specialist - Security and Identity
Microsoft Partner network
Microsoft Sales Specialist - Server Platform
Microsoft Partner Network
Microsoft Sales Specialist - Virtualisation
Microsoft Partner Network
PRINCE 2 Foundation
PSO
TCSP Certertification: Trend Micro Internet Security (TIS) 2008
Trend Micro
Trend Micro Foundation Certification (TFC)
Trend Micro
VMware Sales Professional 5 (VSP5)
VMware
VMware Technical Sales Professional 5 (VTSP5)
VMware- View certificate

Scrum Product Owner Professional Certificate
CertiProfNov 2020 - View certificate

Microsoft Certified: Power Platform Fundamentals
MicrosoftDec 2019 
Certified Associate In Scrum Fundamentals™ (CASF™)
SkillFrontJan 2021- View certificate

Microsoft 365 Certified: Fundamentals
MicrosoftDec 2020 
Scrum Master Professional Certificate (SMPC)
CertiProfSept 2020
Devops Essentials Professional Certificate (DEPC)
CertiProfNov 2020- View certificate

Microsoft Certified Trainer 2021-2022
MicrosoftJan 2021 
Lead Cybersecurity Professional Certificate (LCSPC)
CertiProfNov 2020
Diploma of Completion RPA Implementation Manager Foundation
UiPathOct 2020
Certified Professional In Digital Marketing™ (CPDM™)
SkillFrontNov 2020
Foundations Of Business And Entrepreneurship™
SkillFrontOct 2020- View certificate

Kanban Foundation KIKF™
CertiProfNov 2020 
ISO/IEC 27001 Information Security Associate™
SkillFrontJan 2021
Certified Microsoft Innovative Educator
MicrosoftMar 2020
Diploma of Completion RPA Infrastructure Engineer Foundation
UiPathOct 2020
Diploma of Completion RPA Citizen Developer Foundation
UiPathOct 2020
Rapid Developer Certification
MendixJul 2022
Diploma of Completion RPA Business Analyst Foundation
UiPathOct 2020
Remote Work and Virtual Collaboration Professional Certificate (RWVCPC)
CertiProfDec 2020
Diploma of Completion RPA Starter
UiPathOct 2020- View certificate

Scrum Master Professional Certificate - SMPC®
CertiProfNov 2020 - View certificate

OPSWAT Introduction to Critical Infrastructure Protection (ICIP)
OPSWATAug 2022 - View certificate

Lifelong Learning
CertiProfNov 2020 - View certificate

Scrum Foundation Professional Certificate
CertiProfSept 2020 - View certificate

Microsoft Certified: Power Platform App Maker Associate
MicrosoftAug 2020 - View certificate

Introduction to Cybersecurity
CiscoDec 2020 
ISO 9001 Quality Management Systems Associate™
SkillFrontMar 2021
Scrum Product Owner Professional Certificate (SPOPC)
CertiProfSept 2020
Cyber Security Foundation Professional Certificate (CSFPC)
CertiProfNov 2020- View certificate

OneTrust Certified Privacy Professional
OneTrustOct 2020 
CLD277x: Microsoft Service Adoption Specialist
MicrosoftSept 2020
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