Venkatesh D Y

Experience

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  CMS Info Systems

  Jan 2008 - Jan 2010

  System Administrator
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  Wipro

  Jan 2010 - Jan 2016

  Windows System Administrator L2
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  Altisource

  Oct 2016 - Oct 2017

  TSE
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  CHR Solutions

  Oct 2017 - Sept 2020

  Technical Lead
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  Kaseya

  Mar 2021 - now

  Technical Lead

  Leadership and Team Management:o Led a team of 15 IT professionals in system administration, 24/7 monitoring MSPs serverso Mentored and developed junior team members, enhancing overall team performance.• Proactive Monitoring and Maintenanceo 24/7 Monitoring: agreed with customers on SLA to continuously monitor customers' servers to identify and address potential issues before they escalate. This includes tracking system performance, resource usage, and security threats.o Regular Updates: We ensure all software and security patches are up-to-date to protect against vulnerabilities and enhance performance.o Performance Optimization: Regular maintenance tasks are performed to optimize server performance, including disk cleanup, defragmentation, and system health checks.• Technical Expertise:o Proficient in Windows Server, VMware, and cloud platforms.• Problem Solving and Troubleshooting:o Resolved complex technical issues and provided advanced support for critical systems.o Implemented efficient problem-solving methodologies to minimize downtime and enhance system reliability.• Security and Compliance:o Ensured compliance with industry standards and regulations, such as ISO 27001.o Implemented robust security measures to protect sensitive data and IT assets.• Vendor and Stakeholder Management:o Managed relationships with key vendors and service providers to ensure optimal performance and cost-effectiveness.o Collaborated with stakeholders to understand their requirements and deliver tailored IT solutions.• Process Improvement:o Developed and implemented IT policies, procedures, and best practices to streamline operations• Communication and Collaboration:o Facilitated effective communication within the IT team and with other departments.o Conducted regular training sessions and workshops to keep the team updated on the latest technologies and best practices. Show less