Clement Obayojie

Experience

• 

  Multilinks Telecommunications Limited.

  Mar 2011 - Oct 2013

  Team Supervisor Customer Service

  1) Resolved concerns with products or services to help with retention and drive sales.2) Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.3) System repairs, Internet configuration and network of computers4) Escalation of customer complaints and compiling of customer report

• 

  Nigeria Social Insurance Trust Fund

  Nov 2013 - Nov 2023

  • Identify problems and implement solutions with accurate communication to ensure courteous, timely,and effective resolution of identified issues.• Creating network policies and authorization roles and defending against unauthorized access,modifications, and destruction• Ensure compliance with security procedures for data handling.• Configuring and supporting security tools, such as firewalls and antivirus software.• Designed proactive preventive maintenance schedules to prevent unnecessary downtime andhardware faults.• Performed diagnostic assessments of hardware and system performance to identify issues and ensureeffective resolution• Configuring security systems, analyzing security requirements, and recommending improvements.• Updating software with the latest security patches and ensuring the proper defences for each networkresource• Oversee the administration and maintenance of computer systems and software troubleshooting.• Manages the organization's endpoint security infrastructure - Checkpoint Endpoint Detection andResponse, ESET Endpoint Security Management Centre• Maintaining relationships with vendors and ensuring products and services meet organizationalstandards and align with policies and procedures.• Provide technical support, testing and validation of software and system upgrades. Show less • Established network specifications and analyzed workflow, access, information and securityrequirements.• Designed proactive preventive maintenance schedules to prevent unnecessary downtime andhardware faults.• Analyzing and resolving security threat• Act as Tier 1 point of contact on a busy service desk.• Implementing appropriate upgrades of software and hardware• Oversee the administration and maintenance of computer systems and software troubleshooting.• Provide technical support, testing and validation of software and system upgrades.• Advising on the result of Feedback from users.• Responsible for the development, review and certification of all backup and disaster/Troubleshootingprocedures and plans.• Developed employees to a high level of competency and prepared them for career advancementopportunities Show less Nigeria Social Insurance Trust FundJan 2017 - Dec 2019 (3 years)• Investigate incidences of data violation and data corruption or loss and report findings to superiors.• Supervises the procurement of computer accessories/hardware devices to ensure conformation toneeded standards.• Heads the service desk and ensure prompt resolution of incidences• Prepares quarterly incidence report• Schedule automatic Windows updates and antivirus update• Ability to establish symptoms of a failing PC or office equipment, identify affected areas, establish whatchanges, select the most probable cause, implement solution and testing as well as recognize potentialand document solution.• Install, support and maintain server hardware and software infrastructure Show less • Investigate incidences of data violation and data corruption or loss and report findings to superiors.• Supervises the procurement of computer accessories/hardware devices to ensure conformation toneeded standards.• Heads the service desk and ensure prompt resolution of incidences• Prepares quarterly incidence report• Schedule automatic Windows updates and antivirus update• Ability to establish symptoms of a failing PC or office equipment, identify affected areas, establish whatchanges, select the most probable cause, implement solution and testing as well as recognize potentialand document solution.• Install, support and maintain server hardware and software infrastructure Show less

  • Principal Manager - IT System Support/Administration and Security

    Jan 2023 - Nov 2023

  • Senior Manager - System Hardware/Support and Security

    Jan 2020 - Dec 2022

  • Manager - System Hardware/Support

    Jan 2017 - Dec 2019

  • Deputy Manager - System Hardware/Support

    Nov 2013 - Dec 2016