Mudassar Haroon

Experience

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  The Park Hotels

  Jun 2008 - Oct 2008

  Industrial Trainee
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  The Oberoi Group

  Jul 2010 - Mar 2017

   Exceeding guest expectations and requirements. Solving and rectifying any guest complaints Identifying major revenues and expense opportunities. Having high engagement with guests throughout their stay. Evaluating competition from other hotels. Identifying and responding quickly to any business opportunities. Upholding outstanding levels of administrative and operational standards. Identifying and auctioning all sales leads. Accurately filling in administrative records and relevant paperwork. Perform daily checks around the restaurant. Capturing customer data and inputting into a database to be used for marketing purposes. Managing basic accounting procedures, invoicing, credit card payments and cash operations. Analyzing statistical information and drawing conclusions from it. Developing and implementing staff training programs and preparing roster. Prepare Menu engineering report, Resident and non-resident Report and Guest History profile. Briefing has been conducted (Attendance/punctuality, allocation, log book information, sales figures, Guest comments/feedback).Directly be involved in the P & L of of the restaurant.HEALTH AND SAFETY: Restrooms clean and tidy, all fire-fighting equipment in place and not expired, fire exits clear of obstruction, fire exits sign lit, emergency lights working.BUFFET: Buffet table clean and tidy, all display items in order, all tags available, sufficient lighting, all food items available, all tools and equipment, displays, set up to specifications?.BAR: Floor, sink, and table top clean, all bottles on display are clean and orderly, is the bar setup to specifications (glasses clean, supplies/stock in place), under-counter chillers, fosters, refrigerators clean and in working condition. Show less

  • Executive- Food and Beverage

    Oct 2014 - Mar 2017

  • Supervisor- Food and Beverage

    Jan 2013 - Oct 2014

  • Food and Beverage Assistant

    Jul 2010 - Dec 2012
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  ALBAIK Food Systems Co. Ltd

  Apr 2017 - Oct 2022

  Area Operation Coach/ Manager

  PEOPLE MANAGEMENT Leading a team of over 120 staff. Ensure that all employees in the hotel/restaurant receive the necessary training, both in professional competence and in-service attitude. Identify the talent within the restaurants and promote their development. Ensure maximum employee satisfaction and contribute to building a trustful work environment.LEADERSHIP AND MANAGEMENT Lead and manage multiple offices sites, often manage staff remotely. Marketing and developing a business operations annual plan to ensure services are effectively managed and processes are fit for purpose. Accountable for business Operations Budget. Track the performance of the stores pertaining to internal process and procedures.HEALTH AND SAFETY Lead on H&S policy ensuring its applied with regular compliance checks. Ensure Team Members undertake appropriate training. Ensure there are clear channels of communication for staff to raise health and safety issues and these are managed appropriately.RELATIONSHIP MANAGEMENT, SUPPLIERS AND SERVICES Manage vendor relationships, including but not limited to, cleaning, catering, security, courier and Government agencies. Reduce food cost significantly and maintained a good cost by implementing standards and inventory control and by revising and controlling the suppliers list.RISK AND INFORMATION MANAGEMENT Ensure insurance policies are managed and in line with policy and procurement standards. Local tax status activities support by regional and global finance teams. Manage pre/post local audit and information governance and compliance.ON-SITE FINANCE RELATED AVTIVITIES Accountable for petty cash, signing of cheques and cash audit checks. Cost control in all areas, but not at the cost of compromising the standards. Responsible for P & L of the assigned restaurants. Show less

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  Americana Restaurants

  Jan 2023 - now

  Area Manager