Henry Agyeman

Experience

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  SHABIB MOTORS

  Jan 2005 - Jul 2007

  SERVICE ENGINEER

  • Servicing of Toyota/Nissan make of vehicle.• Troubleshooting problem strategies in solving faults on Automobiles• Overhauling of both diesel and petrol light vehicle engines

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  Mantrac Ghana Limited

  Aug 2007 - Oct 2008

  SERVICE TRAINEE

  DUTIES;. General maintenance of caterpillar machines and drill rigs at Goldfields Mantrac MAC sites.• Repair, Recondition and Overhaul of caterpillar (diesel) engines. • Drawing of maintenance schedules for machine owners.• Advice potential customers on what machine to buy for particular jobs.• Visiting of customer sites, mining sites, and civil/industrial project sites to inspect machines and to carry out repairs.• Writing of service reports.

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  Smice International limited

  Nov 2008 - Nov 2019

  • Attend weekly and monthly management meeting.• Sizing the right generator for an assessed load.• Certifying and handing over of commission equipment to customers.• Managing customer account and ensuring customer satisfaction.• Plan for sales and product support engineers in my department.• Prepare yearly budget for the department• Visit various customer sites to assess machines for overhaul or for major repair works.• Assembling of various types and models of construction/mining heavy duty machinery, e.g Terex Backhoe Loaders, Terex site dampers, Terex Tandem Rollers • Periodic maintenance and repairs on used CAT equipment sold to customers• Prospect for clients and help them choose the right machine for the right job• Daily impact and assess technical sales engineers on knowledge gained as part of on the job training.• Trouble shoot and fixing of Lincoln welding machines with the aid of Lincoln service navigator.• Prepare sales and service agreement for credit sales customers.• Managing contractors and others resources to implement projects by controlling scope, budget, schedules and resources• Managing all stakeholders, coordinate and collaborate in the initiation, implementation and closure phases of projects. Manage Warranty issues Show less

  • Service Manager( Power systems, Auto workshop & Filtration Systems)

    Nov 2015 - Nov 2019

  • SERVICE/ SALES MANAGER (CONSTRUCTION AND MINING)

    Nov 2008 - Nov 2015
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  Tractafric Motors Ghana

  Nov 2019 - now

  Head -Parts and Service

  Organize the Department• Organize by planning & control the work of the team. Coordonate commercial tours of parts advisors.• Orientate and control the operations (quotes, outside operations, job orders, invoices…)• Implement and manage the stock management procedures, carry out inventories.• Get the procedures for warranties and return of parts applied; follow up recall campaigns.• Ensure maintenance of workshop according to 5S method.• Define investment needs for tools and equipment’s.• Recruit new staff and integrate them into the company.• Manage and motivate the team.• Employ adapted tools, systems, and instruments (KPI) in planning, managing, and developing. the activity• Define targets for all employees (quality & volume of activity, turn over and manage an incentive program and animations. Guide and assist the employees.• Host meetings with the team to follow up, control and motivate.• Join the sales team for customer visits.Increase profitability of the Department• Increase efficiency of service and sales operations. Implement KPI• Join yearly preparation of budget and analyse monthly results.• Efficient stock management: Analyze entries & exits, check parameters of orders proposals, validates stock orders, prepare promotions, organize with accounting dept. Periodical stock. controls.• Secure payments of due invoices. Follow-up payment of warranties by the manufacturers.Lead the quality, safety & environmental system in the Department.• Apply and enforce the manufacurer’s rules and company’s values.• Analyse incidents and non-conformities to prepare improvements.• Ensure health and safety standards at the workshop. Show less