Ronald Glasper

Experience

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  Best Buy

  Sept 2006 - Oct 2007

  Audio/Video Installation Technician
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  Solstice Sunglasses

  Jan 2008 - Jan 2009

  Assistant Manager

  Provided sales management for high end sunglass boutique. Duties included daily management task, and employees while offering quality product knowledge and customer service.

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  Big Buddy Program of Louisiana

  Jan 2010 - Jan 2011

  Program Instructor

  Provided quality academic and sports enrichment activities daily for 185 plus elementary students in the Baton Rouge area. Duties included developing daily lesson planning in curriculums of math, English and sports enrichment skills of basketball and football. Also in developing relationships to build family oriented and structured programs.

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  Convergys

  Feb 2011 - Jun 2011

  Customer Service Technician

  Daily duties include providing trouble shooting and tech services to Sprint Communication mobile and data connection devices. Documenting effectiveness of trouble shooting material and tech sheets to ensure that the most recent and effective solutions were updated and prepared.

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  Electronic Arts (EA)

  Sept 2011 - Aug 2014

  QA Test Lead/Analyst

  QA Test Lead/Audio Specialist/Game Play Point of Contact 09/2011 to PresentProvided a unique skill set to assist in improving the audio and game play quality of some of the leading EA Sports titles, including Madden, NCAA College Football, UFC, and NBA Live. Weekly duties include management of testers, planning of task, developing realistic testing expectations, and determining focus areas while providing insight and feedback into features prior to and post implementation. Daily duties include, motivating and maintaining tester focus, tracking tester efficiency, and pod production. Managing and adjusting daily functions in correlation to the titles test plan, and communicating with EA Tiburon partners daily to ensure the best possible title releases on both Microsoft and Sony Generation 3 and Generation 4 consoles. Show less

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  Accesso

  Oct 2014 - Oct 2020

  QA Analyst

  Quality Assurance Analyst. Current duties include Defect submission and tracking, database management, manual and automated testing of various platforms including desktop, tablet and mobile applications of diverse browsers and operating systems including PC, Mac, Android and iOS. Other duties include execution of various user acceptance tests, test case creation and execution, analysis and development of test plan approach for feature implementations including both in-house development and third party features, regression testing of backend and frontend development bug fixes, SQL execution, problem solving, and creation of daily defect tracking reports. All aiding in creating and developing a succesful e-commerce application and long lasting relationship with the world's leading amusement and attraction ticketing venues. Show less

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  MVRK

  Oct 2020 - Apr 2023

  Quality Assurance Analyst
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  The Plant Trap

  May 2023 - now

  Owner