Bogdan Bucur

Experience

• 

  Credex IFN Romania

  Apr 2008 - Nov 2008

  Credit Consultant

  Offering customers the possibility to purchase products, by paying in annuities. Consulting customers and determining what their needs were and what type of annuity system was best suitable.

• 

  CGS Romania

  Feb 2009 - now

  Managing day-to-day operational aspects, scope, stakeholders, risks and guidance.Balancing cost, quality and performance vs. KPIs.Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.Identifying resources needed, handling procurement and assigning individual responsibilities.Proficient in Salesforce, CMS Supervisor, RTA, Avaya, CRM tools & workforce management tools.Reviewing deliverables, thru work performance practices.Effectively applying methodology and enforcing project standards.Preparing for engagement reviews and quality assurance procedures.Minimizing exposure and risk.Ensuring project documents are complete, current, and stored appropriately.Human resources & recruitment responsibilities. Show less

  • Director of Operations

    Feb 2023 - now

  • Operations Manager

    Jan 2020 - Feb 2023

  • Project Manager

    Sept 2012 - Jan 2020

  • Team Leader

    Aug 2009 - Sept 2012

  • Customer Service Consultant

    Feb 2009 - Aug 2009