Ruchi Bajaj

Experience

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  Atos Syntel

  Dec 2012 - May 2016

  Software Engineer

  • Worked closely with customers and development team to document technical and functional requirements resulting in better alignment of business.• Maintained regular communication with both business clients and technical teams to ensure a high level of accuracy.• Provided timely knowledge transfer of functional requirements to the development team and assisted them during coding and unit testing resulting in increased team spirit.• Worked with the testing team in writing test cases, planning test data, and executing test scenarios using HP ALM to ensure that the system is working as expected.• Generated weekly and monthly status reports and shared them across teams to ensure tracking of the project’s progress. Show less

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  Altisource

  Jan 2017 - Mar 2019

  Business Analyst

  • Acted as a liaison between business and technical personnel, maintained business requirements, and aligned them with functional and technical requirements to increase customer satisfaction.• Managed project interdependencies by proactively identifying project risks and establishing effective risk mitigation plan.• Participated in project plans, implementation of processes and procedures and change management activities to track all the phases of project lifecycle.• Engaged clients to gather business requirements and ensured alignment with development teams by developing easy-to-understand process documents.• As Subject Matter Expert (SME) of multiple modules, allocated tasks to team members based on skillset resulting in better efficiency and accountability.• Handled change requests and tracked issues raised by the clients to ensure a smooth transition to the desired state in adherence to the change management process.• Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems. Show less

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  SDL

  Apr 2019 - Nov 2019

  Service Delivery Manager

  • Documented end-to-end project business needs into tangible deliverables such as functional and technical requirements, rules, processes, and flow diagrams increasing customer acceptance.• Outlined project scope and created a stakeholder plan to ensure all stakeholders have a voice on the project resulting in effective project execution.• Developed business relationships critical to the success of the project through effective and timely communication with key stakeholders, including the project and management team.• Assisted the internal teams in delivering and monitoring project status reports, system enhancements, and client onboarding implementations.• Advised clients on methods and process improvements that would increase overall business potential.• Performed risk management to minimize project risks and successfully maintained the change management process resulting in improved project delivery timeframes by 40%.• Worked in close collaboration with customers on issues and resolved them by following up with teams to ensure adherence to project standards and timelines.• Applied customer feedback to develop process improvements and support long-term business needs.• Ensured successful delivery of projects on time and within budget by collaborating with all functional business units to achieve strategic, tactical, and project goals.• Shared weekly and monthly reports to executives and assisted the team in ensuring timely delivery of critical milestones within service agreements. Show less

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  CARFAX Canada

  Sept 2020 - Apr 2021

  Data Mapping Specialist

  • Interacted with customers to understand business needs and translated them into requirements.• Scheduled and facilitated meetings between project stakeholders to discuss project deliverables, schedules, and conflicts.• Coordinated daily scrum calls, reviewed team members' work to ensure consistency of data, and organized the flow of the project using JIRA through multiple departments to verify on-time delivery.• Profiled data and supported the leadership team with analysis, reporting, and business presentations.• Performed gap analysis and quality assurance on large data sets to identify areas of improvement and provide quality data leading to overall product improvement.• Investigated data issues, provided a timely report of issues impacting project progress, and restructured data mappings to deliver reports based on a single source of truth. • Adhered to best practices and identified prospects for improvement on new hire training documents. Show less