Crystal Hoffman

Experience

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  ATLANTIC COAST AIRLINES

  Sept 2002 - Jun 2004

  Flight Attendant

  I assisted the flight crew in maintaining flight safety and customer satisfaction.During my first flight as a new flight attendant I had to prepare for an emergency landing due to the landing gear appearing not to function properly.Provided a snack and beverage service on short flights.Maintained the stock of the airplane

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  InStaff

  Jun 2004 - Jun 2007

  Staffing Supervisor

  I oversaw the day to day operations of the Greenville Branch. I Trained all new staffing assistants screened all new job applicants including interviewing, drug testing, conducting background tests as well as job function testing. I handled all workers compensation cases properly and in a timely manner. I managed all accounts for the Greenville branch which included maintaining good relationships with our clients and producing new clients to help with their staffing needs.Organized office, setting up effective filing systems and archiving old files. Developed and implemented more efficient procedures for office operations. In a 4 to 6 week period I ran 6,000 hours per week out of the Greenville Branch while changes were being made in other branches which required me to run the Greenville branch alone.Served as the "go to Person" for the Greenville Branch. Show less

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  Snap Fitness

  Jun 2007 - Jan 2008

  Manager

  Provided effective management support for the owner of Snap Fitness. Maintained all personnel and customer files. Contracted and negotiated the build out for Snap Fitness.Established and maintained a presents in the community by joining local clubs such as the Chamber of Commerce and Rotary Club.Developed monthly marketing and promotional campaigns for local advertising.Assisted the personal trainer in sales and schedulingCleaned and maintained equipmentProduced over 500 new members before the gym even opened and had the highest opening sales in the history of the franchise at that time. Show less

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  Texas Book Company

  Apr 2008 - Nov 2009

  Front Desk Receptionist/Executive Administrative Assistant

  Started out in the company as a front desk receptionist and the administrative support to the desk copy buyers. I was in this position for 5 months when presented the opportunity to support the Vice President. As an Executive Administrative Assistant I provided effective support to Vice President of Wholesale and all those who reported to the Vice President. I handled administrative details such as maintaining calendars, making travel arrangements, scheduling meetings and coordinating conventions. I also produced marketing material for the college bookstores where our store stock buyers conducted buybacks.I was asked to research travel expenses and negotiate discount programs with the most utilized hotels and car rental companies. Through this I was able to establish discounts for all of our travelers throughout the company producing a savings of around 20% in travel expenses. The company utilized my experience in staffing and recruiting and I was soon asked to screen all applicants hired under the Vice President.Consistently explored lower cost options in keeping with company's "Smart Initiatives." Oversaw all administrative details to ensure flawless events. Booked all facilities, negotiating favorable pricing. Made travel arrangements and scheduled ground transportation for all attendees. Generated handouts and purchased gifts and awards. Shipped materials to site, meeting all project timetables. Show less

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  Lattimore Materials Company

  Jan 2010 - Jul 2011

  Legal Administrative Assistant to the General Counsel

  Assisted the in-house attorney with mediations, litigations, contracts and lease negotiations. The General Counsel is currently over seeing two departments: Human Resources and Safety which I helped him manage the department employee files and assist those departments with various administrative projects.Handled all auto accidents, windshield claims, and other various property damage claims that may develop. Made decisions to either handle them in-house myself or set up claims with the insurance company depending on what is in the best interest of the company. My goal within this duty is to negotiate a settlement that is agreed upon by all parties as to avoid going into litigation. I take all complaints against drivers and follow-up with the driver supervisor to make sure the appropriate action or changes are made to ensure public safety and a good reporte with the community in which our drivers travel. Processed manual check requests from the accounting department.Processed traffic citations for the drivers and either send them for payment or send a letter of representation and have them set for a hearing to have dismissed or fines reduced. Conducted research on Westlaw when needed.Scanned documents into Docuware for paperless storage and file management. Show less

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  Kelly

  Aug 2011 - now

  The Engagement Specialist is instrumental in Kelly’s overall success with a partnered staffing and/or local retail client/s. The position implements talent and client care activities by coordinating and completing a variety of tasks including processing paperwork, supporting the onboarding process, entering data in front-office systems, ordering supplies/forms, filing, maintaining office equipment, answering the telephone, running reports, collating information, preparing presentations, supporting payroll processes, and answering talent inquires. *Apply knowledge of labor, community and industry awareness to make recommendations to pull levers, win white space and innovative product offerings from a demand market perspective. *Conducts safety site surveys, accident investigations, unemployment hearings, managing Return to Work programs. *Administrate recognition and retention programs (Work Perks, birthday and anniversary celebrations)*Develop employee newsletter and communications*Update employee information *Resolve payroll and invoicing issues*Support developing presentations*Manages temporary workforce including turn over, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate. *Redeployment/Retention - maintains communication with talent to discuss assignment status and changes, and engage others to assign candidates to new positions once positions are ended. *Skill Enhancement - Drive contractor career growth, resume building, and skills development. Show less The Account Talent Manager is instrumental in Kelly’s overall success with clients utilizing one or more products. In this position I serve as the primary point of contact for the client as it pertains to the overall client relationship and service delivery. I serve as a business partner to the client by acting as an extension of the client’s HR department, developing and maintaining relationships with the client and temporary employees, identifying process improvements, and by ensuring consistent service levels across business lines. I serve as the escalation point for service issues and I am responsible for proactive problem resolution. Operational responsibilities include, but are not limited to, monitoring and reporting on contract compliance, business development, sharing industry and best practice knowledge, candidate sourcing, screening, hiring, training, and onboarding. I am ultimately accountable for the overall level of service delivery, growth, and profitability for the client location that I support. Show less I am responsible for providing best-in-class service to Kelly's customers and temporary employees. Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and marketing candidates proactively. Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues. I focus on profitable pricing, expense, and cost-of-service management to achieve targeted contribution. My performance is a key determinant of Kelly's reputation in the marketplace. Therefore, I continually strive to meet and exceed service delivery goals and customer expectations. Operating within company policy, I exercise discretion and independent judgment in making decisions. Show less

  • Market Manager

    Aug 2023 - now

  • Talent Advisor III

    Aug 2018 - Aug 2023

  • Talent Account Manager

    May 2014 - Aug 2018

  • Senior Staffing Supervisor

    Aug 2011 - Aug 2018