Matt Perry

Experience

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  G.F. PUHL; U.S Army Infantry

  Jan 2001 - Jan 2006

  Previous Positions Below

  Lead Field Installer, G.F. PUHL, 2006 - 2008Infantryman Airborne Unit, U.S Army Infantry, 82nd Airborne Division, 2003 - 2005Assistant Store Manager, JIFFY LUBE, Hermitage TN, 2001 - 2003

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  Robert J Young Company Inc

  Jan 2008 - now

  🔷 Project Coordinator Implementation Manager for a 700 machine install for metro Nashville government, across all government agencies.🔷 Oversee, maintain and implement key equipment within major accounts in the greater Nashville area while ensuring cost control initiatives.🔷 Execute in a leadership role through working closely with one of our largest clients, Correct Care Solutions. Due to company operational changes, large technical issue ensued and corrective action was required within a few short days. Flew into Boston and within two days, visited seven different prison facilities and provided technical expertise implementing software integrations to 32 machines; software used in prisons along with customer training while onsite. Due to quick acting problem resolution, Correct Care Solutions requested my services regarding large installations to 15 machines within two states.🔷 Display of leadership through taking-on and managing Format Team Service Representatives reflecting negative profits and heavy turn-over; within the first six months, team was executing as a profitable level and has advanced to three times the size through utilizing tech resources and training currently running division with the same man power Show less 🔷 Promoted to Lead Service Representative to the Canon, Lexmark and HP team. Provided expertise managing a full territory and assisting other representatives when and where needed. 🔷 Utilized strengths in strong customer service collaborating with customers and called to work on various machines with recurring issues, strengths included accomplishments saving several of R. J. largest accounts🔷 Placed in the top 25 technicians within the company through running majority of trouble calls and escalation calls for other technicians. Show less 🔷 Applied and hired as Field Service Representative; facilitated various factory training classes to gain knowledge regarding Canon, Ricoh, HP and Lexmark.🔷 Requested to stop training short due to a shortage in field representatives and displaying skills as a quick study of technical knowledge overseeing two territories.🔷 Within two months in the field, received service spotlight in R.J. YOUNG news-letter reflecting willingness to do what needs to be done and take on any task needed and successfully work with any situation.Previous Position held:Shipping and Inventory Coordinator, 2008 – 2009🔷 Received packages in the morning and ensured delivery to departments who placed orders. Oversaw supply shipping department ensuring supplies order execution and correct shipments. Completed monthly inventory for all supplies. Show less

  • Assistant Service Manager

    Aug 2008 - now

  • Lead Service Technician

    Jan 2011 - Jan 2013

  • Service Department

    Jan 2008 - Jan 2011
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  HP

  May 2019 - now

  Partner Service Technical Manager