Karen Wiens

Experience

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  Zellers

  Jan 2004 - Jan 2006

  Returned Merchandise Sales Associate

  Return or exchange retail items.Assist customers in achieving a satisfying retail experience.Call reception and switchboard.Sales.HBC rewards gift orders.

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  Brock University

  Mar 2012 - Sept 2012

  Research Assistant

  Data entry for research purposesReorganized and typed summaries to be used as research notesReorganized sources for the purposes of supporting the creation of major research book on cross border migrationPrepared materials for reports, presentations and submission to peer-reviewed journal publications

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  T.H.Yu Medicine Professional Corporation

  Dec 2012 - Apr 2013

  Medical Secretary

  Assisting Physicians in minor medical emergenciesEnhanced office productivity by handling a high volume of callers per dayCompleted patient referrals to other medical specialistsTranscribed phone messages and relayed to appropriate personnelHelped patients complete necessary medical forms and documentationOrganized paperwork such as charts and reports for office and patient needs.Managed multi-line phone system and pleasantly greeted patientsKept waiting room neat and organized by stacking magazines, removing trash and cleaning Show less

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  Dr. David G. Stark Professional Medical Corporation

  Apr 2013 - Jan 2015

  Medical Receptionist

  Greet patients and intake patient data. Field telephone inquiries and input appointments.Assist the doctor in small medical procedures.Fax referrals and other communications.Filing.General office duties and medical equipment care.

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  Niagara Catholic District School Board

  Jan 2015 - Jan 2017

  ESL Instructor

  Administered language and academic assessments to evaluate student progressIncreased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidanceDeveloped activities and integrated technology to diversify instructionProvided supportive, nurturing learning environment to encourage student responsibilityDelivered and developed lesson plans by using broad range of teaching techniques and strategiesConstructed classroom management system to keep classroom disruption to minimumInstructed students in using visuals, games and textbooks to improve writing, speaking and reading skillsEducated students in basics of English grammar and conversational speaking Show less

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  Gateway Residential & Community Support Services of Niagara

  Jan 2018 - May 2019

  Assisted patients with personal care, social interaction, and emotional supportOrganized and provided medication at set timesPrepared healthy meals, maintained clean environments and taught how to launder clothesTransported clients to appointments, shopping venues and entertainment events according to determined scheduleAssessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventionsIdentified issues, analyzed information and provided solutions to problems. Show less

  • Client support worker

    Jan 2018 - May 2019

  • Group Home Case Manager

    Jan 2018 - May 2019
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  Start Me Up Niagara

  Feb 2019 - Oct 2023

  Matched clients to open positions based on skills and work requirements Maintained knowledge of market and diverse career opportunitiesMentored junior staff on compliance, procedural and performance strategiesHelped determine possible vocations and build application documentsCounselled clients one-on-one regarding their current situation, desires, aptitudes, education and employment historyDeveloped career and education plans based on individual needsMaintained case files and documented actions using CAMS and Fedcap CaresAssisted clients in building successful job search strategiesLed workshops for job seekers to provide information on job searching, application completion and resume building Show less Recorded activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.Conduct initial screening of hostel clients seeking admission and meet their individual needs through on-site services and/or referrals.Handled the admission, orientation, and evaluation of client’s understanding of rules.Responded to persons in crisis and utilized de-escalation techniques.Ensured the completion of intake procedures and paperwork when logging in new clients.Entered client information in HIFIS database and maintained daily bed register.Monitored the activities of the clients and maintain availability for practical, and moral support.Distributed client supplies as required.Responsible for safe evacuation of clients from the building when necessary.Conducted routine security rounds of the building and recorded in the logbook. Encouraged, where applicable, positive life-style alternatives: socialization, grooming and hygiene, respect for dignity of themselves and and others. Show less Served food and coffee to drop in clients.Provided information about area resources to homeless clients.Provided mentoring and advocacy for homeless clients.Dispensed needed items such as clothing, hygiene items to homeless clients.Used non violent crisis intervention to deescalate clients in crisis.Answered phone and took messages. Delivered messages. Transfered calls.Dispensed mail to clients who had mail kept on site ensuring confidentiality.Opened and closed dining area, refill coffee supplies, cleaned dishes. Show less

  • Assistant Manager to Employment Services

    Feb 2018 - Oct 2023

  • Case Manager

    Nov 2019 - Dec 2022

  • Shelter attendant

    Nov 2020 - Apr 2022

  • Front Desk Receptionist

    Apr 2019 - Nov 2019

  • Resource centre associate

    Feb 2019 - Aug 2019
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  Niagara Health

  Mar 2023 - now

  Addiction Worker
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  Niagara College

  Oct 2023 - now

  Employment Retention Consultant