Darren Sheppard

Experience

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  Target

  Jul 2003 - Jun 2004

  Overnight Planogram Team Member

  Started Target as overnight Back Room Stocker, Got to learn warehouse management and inventory management at fast paced retail level. 2 months was promoted to Planogram team member. Duties included understanding of engineered floor plans & product placements. Skills also Including building and altering retail shelving, Stocking retail products & providing inventory. Left Target due to my interest focus was in the Automotive IndustryOperation of Equipment used while Employed by Target: CRT scanner / inventory management software, Man Lifts (WAVE), Electronic Fork lift & High Stocking Machines.Isabell was my Store Manager Show less

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  Marvin K Brown Cadillac GMC

  Jun 2004 - Apr 2005

  Service Lot Attendent & Assistant Service Dispatcher

  Started My Automotive Career as Service Department Lot Porter. After 2 months I was promoted to Assistant service dispatcher & head service porter. Quickly learned the foundational skills of Shop/ Tech / Management. Duties included: Logistics of Service Vehicles & Repair orders, Accurate Workload distribution among 25 Service Technicians over multiple Brands. Effective time management skills all while gaining an understanding dealership operation. As my growth in the Automotive industry expanded Marvin K. Brown was unable to provide me with an avenue to Excel. The Mossy Auto Group was able to provide me with the next step in my Automotive Career. Don Maupin Was My Supervisor. (Service Director) Show less

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  Mossy Nissan of Poway

  May 2005 - Apr 2021

  Based on my Performance, Knowledge, Customer Satisfaction & determination I was given the Opportunity to become a Service Advisor. As Service Advisor I able to provide highest quality of Customer Satisfaction while maintain strong customer retention. I was later promoted to Service Drive Manager and tasked with the Responsibilities for maintaining our service processes. Staying focused on Customer Satisfaction & Service Retention with the overseeing daily operations of the Service Advisors and support staff. During my time as Service Drive Manager at Mossy Nissan of Poway. The dealership and staff were able to reach achievements & recognitions offered by Nissan North America. I was given responsibilities for Vehicle Reconditioning Management while maintaining Service Drive Manager duties. Our Vehicle Recondition department was able to maintain the highest quality of processes to provide safe and reliable vehicles with effective repair times.Zain Engineer was my Most Recent Supervisor. (Service Manager) Show less Joined Mossy Nissan of Poway as Parts Counterman, Inventory Manager, Secondary Wholesale Delivery Driver Job Duties included: Maintain High level of Customer Satisfaction with direct customer interactions, Providing accurate parts catalog look up & interpretation of diagrams. Based on my knowledge & attention to details was soon given the responsibility of being Certified in Hazardous Materials handling & inventory management of hazard materials. Provide Quality Wholesale Parts Delivery to our Customer’s Peter Judlin was my Supervisor (Parts Manager) Show less

  • Service Drive Manager / Vehicle Recondition Manager

    Dec 2005 - Apr 2021

  • Parts Counterman / Inventory Manager

    May 2005 - Dec 2005
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  Mossy Nissan Poway

  Apr 2021 - now

  Service Manager

  I joined the Mossy Auto Group in May of 2005. Since starting at Mossy Nissan of Poway. It has Become a Top Tier CSI Ranking Dealership in the West Region. Amidst the Covid 19 Pandemic Mossy Nissan of Poway was able to maintain its Top Tier CSI Ranking, Improved upon It's 2019 YTD Performance. In April of 2021 I was promoted to the Role of Service Manager. Since Taking over as Service Manager of Mossy Nissan of Poway has maintained a constant growth in Revenue surpassing all previous YTD Totals. Including Customer Retention & Customer Satisfaction. In 2021 Mossy Nissan of Poway was Awarded for the first time in its Dealership's History Nissan’s Top Dealership Honor. Award of Excellence.Two Time Nissan Dealership Award of Excellence Award Winner for 2021, 2023Mossy Nissan of Poway has Maintained a CSI score 29 points above National Average YTDGeneral Managers have been George Tabarez & Mike Hoefler. Show less