Christopher Eng

Experience

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  Hofstra University

  Jan 2002 - Sept 2005

  Residential Networking Technician

  ● Orchestrated the modernization of over 200 university workstations.● Enforced security requirements for resident and workstation computers on the Hofstra network.● Resolved issues concerning university software, networking and connectivity, virus protection and elimination and security issues.● Assisted in the repair of software issues by using GoToAssist, a program used for remote troubleshooting.

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  ADP

  Dec 2005 - May 2006

  Pre-Sale Production Support

  ● Resolved client issues with files they send over so that the files can be processed to print. ● Provided queries for client service representatives to present to clients.● Troubleshooted client service representatives when they encounter a problem with our main web-based ordering website, ILEX.

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  US News & World Reports

  Sept 2006 - Mar 2008

  Help Desk

  ● Provided end user support to over 60 users in office, and approximately 20 remote office users.● Resolved different types of hardware, software and peripheral related problems.● Provided support for applications used by various departments.● Maintained software installations and updates.● Setup and support of all mobile devices including Windows, and BlackBerry operating system devices.● Assisted in the implementation of Office 2003, and Windows XP.● Coordinated the upgrade from a 100 GB Windows NT server into a 1 Terabyte server Windows Server 2003, including a print server. Show less

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  XR Extreme Reach (formerly Talent Partners)

  Mar 2008 - Apr 2016

  Desktop Support Specialist

  ● Create and maintain images of desktop and laptop computer configurations on an image server for system recovery availability in a timely manner.● Configure and maintain client Citrix accounts so that they can use our products on our Citrix servers.● Install, configure and troubleshoot Cisco AnyConnect VPN Client software.● Generate new accounts for new hires including email accounts, active directory accounts, and mainframe accounts.● Manage Mitel Phone equipment including users on phone switch.● Facilitate the Company Update presentations that include use of GoTo Meeting and GoTo Webinars video conferencing and webcams.● Setup and support of all mobile devices including iOS, Windows, and Android operating system devices.● Install, configure and troubleshoot Donovan Data System and Talent Partners applications.● Provide levels 1 and 2 support to approximately 100 office users and 20 remote users including Mac OSX.● Update inventory of software licensing and computer workstations and laptops.● Track usage of cooperate eFax accounts.● Maintain vendor relationships including CDW, Dell and Zones. Show less

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  Sartorius

  Apr 2016 - Feb 2024

  Provided level 2 support to both remote and on-site usersConfigured all end user IT equipment including Windows workstations, laptops, Mac laptops and iOS devicesMaintained stock equipment for failed or compromised endpoint devicesProvided support for mobile devices via Intune Created and managed knowledge base articles and technical documentation of standard and non-standard proceduresEnforced access controls for all on-site employeesSet up Avaya phone extensions via Avaya IP Office ManagerLiaised with the business on office moves Managed the asset life-cyle for endpoint devices in North AmericaTraveled to remote sites and annual sales meetings to provide further remote support for end users Show less

  • Systems Engineer UCC/VoIP

    Nov 2022 - Feb 2024

  • Network Administrator

    Apr 2016 - Nov 2022