Meet Parmar

Experience

• 

  Semaphore Software

  Apr 2006 - Jul 2007

  Software Support Executive

  Silver Touch Technologies ltd. is a top ranking IT solutions company. It's an ISO 9001:2000 & ISO 14001 certified company. I was working as a Software Support Executive in support of a software named EGovernance.

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  SHREENATH ENTERPRISES PRIVATE LIMITED

  Jul 2007 - Dec 2007

  Programmer

  I was working on card programming i.e. memory cards, magnetic cards, contact less cards etc.Projects Done:Memory Card DLLAMTS Service Pass Software

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  PCS Technology Ltd.

  Feb 2008 - Jun 2009

  FMS Engineer

  Intranet Website (SAC Net) updation and modification.Administration of email and internet facility.Providing telephonic and onsite support for the internet, SACNet and outlook problems in a large infrastructure having 1600 systems and servers like Mail Server, FTP Server, Firewall Server, Backup Server, Terminal Server, Web Server, Intermediate Server.

• 

  CMS Info Systems

  Jul 2009 - Feb 2011

  FMS Engineer

  Local Network Setup, Administration and Maintenance.Administration of email and internet facility.System Administration and Maintenance.Daily Backup.Telephonic and onsite support for the internet, E Mail and outlook problems for all the Ahmedabad Locations.

• 

  SITA

  Feb 2011 - now

  · Conformance to customer service level agreements (SLAs)· Optimize LAN using performance reports and monitoring application in 24×7 environment.· Maintenance and troubleshooting Airport LAN. Coordination with WAN and HOST IT team.· Preventative maintenance to be carried out as per customer schedule.· Total spares used to carry out successful repairs to be kept to a minimum.· Carry out the installation and maintenance of SITA operating equipment, desktop equipment and network connections.· Implementation of customer installations according to circuit installation follow-up and site survey procedures.· Perform interventions as a result of a help desk request as soon as possible, and within the terms of the customer contract.· Reporting and escalating all observed problems to proper SITA operational escalation points. · Ensure the correct functioning of internal SITA office IT equipment.· Perform key role in local engineer support team, dramatically reducing operational cost.· Ensure shortest possible turn around repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.· Ensure that end users are technically trained for primary system operations.· Handling internal conflicts within team and bind the team in to one.· Inventory management.· Coordination for task completions and issues resolutions with other SITA engineers at remote locations.· Maintain Client Relationships· Creating Documentation of different installation procedures and share them across remote teams.· Coordination with management for IT systems design. Show less

  • Engineer Field Operations

    Apr 2019 - now

  • Associate Technician

    Sept 2013 - Mar 2019

  • Associate Technician

    Feb 2011 - Sept 2013