
Meet Parmar
Software Support Executive

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Skills
Microsoft sql serverServersSystem administrationSoftware installationTroubleshootingTechnical supportHelp desk supportTeam managementInfrastructure.netFirewallsNetworkingSlaSqlVendor managementWanAbout me
Jan 23, 2015 ... Meet Parmar. Engineer Field Operations at SITA (Societe Internationale de Telecommunications Aeronautics). Location: Vadodara, Gujarat, India; Industry...
Education

Technical Education Board, Gujarat
2003 - 2010Diploma Computer Engineering
K B Shah Vinay Mandir
2002 - 2003HSC Science
Experience

Semaphore Software
Apr 2006 - Jul 2007Software Support ExecutiveSilver Touch Technologies ltd. is a top ranking IT solutions company. It's an ISO 9001:2000 & ISO 14001 certified company. I was working as a Software Support Executive in support of a software named EGovernance.

SHREENATH ENTERPRISES PRIVATE LIMITED
Jul 2007 - Dec 2007ProgrammerI was working on card programming i.e. memory cards, magnetic cards, contact less cards etc.Projects Done:Memory Card DLLAMTS Service Pass Software

PCS Technology Ltd.
Feb 2008 - Jun 2009FMS EngineerIntranet Website (SAC Net) updation and modification.Administration of email and internet facility.Providing telephonic and onsite support for the internet, SACNet and outlook problems in a large infrastructure having 1600 systems and servers like Mail Server, FTP Server, Firewall Server, Backup Server, Terminal Server, Web Server, Intermediate Server.

CMS Info Systems
Jul 2009 - Feb 2011FMS EngineerLocal Network Setup, Administration and Maintenance.Administration of email and internet facility.System Administration and Maintenance.Daily Backup.Telephonic and onsite support for the internet, E Mail and outlook problems for all the Ahmedabad Locations.

SITA
Feb 2011 - now· Conformance to customer service level agreements (SLAs)· Optimize LAN using performance reports and monitoring application in 24×7 environment.· Maintenance and troubleshooting Airport LAN. Coordination with WAN and HOST IT team.· Preventative maintenance to be carried out as per customer schedule.· Total spares used to carry out successful repairs to be kept to a minimum.· Carry out the installation and maintenance of SITA operating equipment, desktop equipment and network connections.· Implementation of customer installations according to circuit installation follow-up and site survey procedures.· Perform interventions as a result of a help desk request as soon as possible, and within the terms of the customer contract.· Reporting and escalating all observed problems to proper SITA operational escalation points. · Ensure the correct functioning of internal SITA office IT equipment.· Perform key role in local engineer support team, dramatically reducing operational cost.· Ensure shortest possible turn around repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.· Ensure that end users are technically trained for primary system operations.· Handling internal conflicts within team and bind the team in to one.· Inventory management.· Coordination for task completions and issues resolutions with other SITA engineers at remote locations.· Maintain Client Relationships· Creating Documentation of different installation procedures and share them across remote teams.· Coordination with management for IT systems design. Show less
Engineer Field Operations
Apr 2019 - nowAssociate Technician
Sept 2013 - Mar 2019Associate Technician
Feb 2011 - Sept 2013
Licenses & Certifications
- View certificate

Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
LinkedInDec 2024 
ITIL Foundation V3
AXELOS Global Best PracticeNov 2015- View certificate

Creating Positive Conversations with Challenging Customers
LinkedInDec 2024 - View certificate

Customer Service Foundations
LinkedInDec 2024 - View certificate

Azure Administration Essential Training
LinkedInDec 2024 - View certificate

ITIL Foundation V4 in ITSM
AXELOS Global Best PracticeMar 2022 - View certificate

MCSA: Windows Server 2012
MicrosoftOct 2016 - View certificate

IT Service Management Foundations: Problem Management
LinkedInDec 2024 - View certificate

IT Service Desk: Service Management
LinkedInDec 2024 - View certificate

IT Service Desk: Monitoring and Metrics Fundamentals
LinkedInDec 2024
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