Regina Maluta

Experience

• 

  The Walt Disney Company

  Mar 1998 - Mar 2000

  • Guest Relations Hostess

    Jan 1999 - Mar 2000

  • Attractions Operations Hostess

    Mar 1998 - Jan 1999
• 

  The Walt Disney Company

  May 2000 - Feb 2018

  • Collaborated in defining business requirements implementation for a new TA system with focus on international recruiting. Communicated client needs and feedback through scope of development.• Participated in the new TA system Quality & Assurance phase and was identified as a Super User.• As a Super User represented and made system decisions on behalf of the recruitment team and provided technical support, communicated process, and assisted with training. • Led the recruitment team during the go live of the new TA system during an International recruitment trip where over 800 candidates participated in the interview process in a week’s period.• Managed the onboarding process of several thousands of new hires. Identified areas of opportunities and created efficiencies through influencing and collaboration with internal and external contributors. Leveraged new technology and system integrations resulting in a more efficient onboarding process. • Streamlined the overall arrivals onboarding process while ensuring compliance regulations and enhancing the new hire experience.• Led recruitment strategies, including marketing initiatives in North America, South America, Western Europe and African countries.• Sourced, interviewed and selected candidates from multiple countries and conducted recruitment presentations to audiences of all sizes, including large groups of over 500 candidates.• Partnered with hiring leaders to understand needs and acted as a resource and to guide them through the selection process. • Met or exceeded all metrics/labor goals while keeping within budget plans. Show less • Supported recruitment efforts for Epcot signature events, The Epcot International Food & Wine Festival, from developing marketing and staffing strategies to making final hiring decisions.• Identified the right fit candidates for all entry-level positions within the Walt Disney World Resort.• Partnered with hiring leaders to understand needs and acted as a resource and to guide them through the selection process. • Coordinated recruitment and staffing strategies of property rehabs and new property openings.• Partnered with Operations, Human Resources, and Compliance leaders to provide guidance and creative solutions to accommodate unique situations and requests.• Ensured interviews and selection processes meet state, and federal laws, and EEOC guidelines Show less • Connected with guests on behalf of The Walt Disney Company executives.• Ensured communication met all Disney standards and used appropriate nomenclature.• Partnered with several departments including Resorts, Ticketing, Parks, Merchandising, Legal, Research and Billing, and Central Reservation to provide service recovery for guest situations.• Kept accurate and clear logs regarding communication exchanged with Guests and service recovery provided.• Ensured productivity of a minimum of forty closed guests' files per week. Show less • Managed a group of over 60 hourly employees in the Magic Kingdom Vacation Planning team and directly mentored a group of over 20 direct reports under my homeroom team.• Continually developed employees training, improving performance and rewarding talent • Maintained the department’s budget, oversaw group sales, and supported diversity awareness as my assigned areas of responsibility.• Managed large volume of ticket transactions, ensuring compliance with internal controls and company policies and procedures.• Constantly monitored sales transactions to maximize profit. Show less • Managed a group of over 80 Guest Relations employees at Epcot and directly mentored a group of over 15 direct reports under my homeroom team.• Continually developed employees training, improving performance and rewarding talent.• Ensured employees had right resources and training to provide exceptional guest service.• Responsible for creating schedules and training of new team members.• Partnered with several departments to achieve daily operational goals and accommodate special requests. Show less

  • Senior International Recruiter

    Feb 2007 - Feb 2018

  • Recruiter

    Mar 2003 - Feb 2007

  • Communications Specialist

    Jan 2004 - Apr 2004

  • Guest Services Manager

    Dec 2002 - Dec 2003

  • Guest Services Manager

    May 2000 - Dec 2002
• 

  The Walt Disney Company

  Sept 2018 - now

  • Lead group of salary senior recruiters, recruiters, specialist and coordinators with the Disney College & International Programs.• Responsible for setting overall strategy for all efforts involved in all post offer processes, including technology innovations, and communication with applicants and candidates.• Analyze available data to identity trends or opportunities to enhance processes and/or implement change management.• Provide support that enables the team to successfully onboard and validate completion of all required pre-employment tests/tasks, including drug screening and background checks, for groups as large as 1,400 new hires and within 5 days from start date.• Continue to provide resources and encourage team to contribute with new initiatives to accommodate business grow and foster innovation.• Collaborate with technical teams during a global transition to new HCMS software by contributing with critical decisions, preparing Disney Programs T.A. for go live, coordinating training efforts, and positively motivating the team through the transition period. Show less • Led a group of salary recruiters and hourly direct reports with the Disney College & International Programs responsible for all the post offer, onboarding, and pre-arrival tasks of new hires.• Fostered a working place that encourages creativity and innovation with focus on improving new hire onboarding experience while creating business efficiencies. • Empowered team members to implement pilot initiatives by providing strategic directions, guided by policies, procedures and business plans.• Monitored daily business activities, set priorities, and provided the team guidance on how to accomplish work assignments and to navigate through the complexity of tasks.• Led collaboration efforts with internal partners and leaders to establish service level thresholds and guidelines.• Continued to leverage technology to improve processes and new hire onboarding experience.• Influenced executives and Legal on approving an initiate to streamline and simplify job offer communication.• Defined the strategy and contributed with the technical design to streamline the drug screening process for thousands of new hires by shifting the test from start date to pre-arrival. Show less

  • Senior Manager Talent Acquisition

    Aug 2024 - now

  • Manager Talent Acquisition

    Mar 2021 - now

  • Talent Acquisition Associate Manager

    Sept 2018 - Mar 2021