Jeevanantham P

Experience

• 

  Amazon

  Nov 2014 - Jul 2020

  - Managed a team of 19 member and responsible for productivity, quality and coverage metric- On-boarded 2 new programs: Connected with stake holders, driven process improvements, associates score cards, SOP construction, metric reports and optimized initiatives/automation- Mentoring new associates and contributed to their growth in organization- Demonstrated the ability to dive deep into a problem, performed ‘root cause analysis,’ and identified constraints to recommend a solution- Lead failure mode analysis on 4 programs and identified echoing problems and suggested tactical solutions- Performed weekly business review by establishing key reporting structure for programs in terms of goals, volumes completed and revenue generated Show less - Managed New Item Setup (NIS) process for 22 Industrial and Scientific categories- Perform weekly business review of team in terms of inflow, volumes, quality, TAT and flag it to Lead/Manager in off-shore team- Interact with clients (vendors/manufacturers), assist them with end-to-end process and rectify issues in item setup process- Deep dive into escalations, conducting root cause analysis for issues and develop a preventive action with strong logical solutions- Received 3 Extra-mile and 2 Einstein awards for outstanding performance in Retail Business Services.- Standardization of product submission template in newly on-boarded program, which helped in streamlining productivity and capturing scorecard data without any roadblocks Show less - Test and question SOP to find enhancements by using fair judgment in understanding given instructions by acting individually- Audit work completed by team on weekly basis to improve team's efficiency and eliminate Ad-Hoc tasks- Analyze vendor cases to understand dependency factor and built a solution to reduce vendor dependency- Streamlined and developed a SOP for selection set-up process for business only products to avoid any escalations, legal issues, and ensure products sold to registered users Show less

  • Subject Matter Expert

    Jun 2019 - Jul 2020

  • Senior Catalog Associate

    Nov 2016 - Jun 2019

  • Catalog Associate

    Nov 2014 - Nov 2016
• 

  Walmart Global Tech India

  Jul 2020 - now

  - Prepare and execute plans to deliver business metris on day to day basis- Monitor and create data for weekly business reviews- Plan capacity by managing resources, queue, shift management, cross training, and leave management- Interact with internal and external teams on knowledge sharing, SOP management, category onboarding, quality assurance o the catalog data.- Participate and provide support in business reviews with mid-level and senior stakeholders- Participate in new-process onboarding, i.e., new GL/ process/ module with complete documentation- Demonstrate understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions- Provides regular mentoring and feedback to direct reports Show less

  • Program Manager

    Jun 2022 - now

  • Program Lead

    Jul 2020 - Jun 2022