Boopathi S

Experience

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  Unique Systems erode

  Mar 2020 - Jan 2022

  System Engineer

  Responsibilities:Laptop & desktop configuration Outlook configuration Laptop and desktop hardware troubleshooting Virtual box OS installation. Printer configuration Printer troubleshooting Hardware replacement. Basic network troubleshootingNew desktops assemble.

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  Wipro

  Jan 2022 - now

  System Administrator

  Responsibilities:Responsible for the overall network on Wipro EC campus.Will be responsible for taking care of all Escalations from the Project team.Will be responsible for taking care of all sensitive access to end users.Follow Escalation Matrix for unresolved calls.Overseeing network infrastructure and systems functionalityWorking with Vendor like TATA/TransPerfect for services addition/removalCoordinate with various support providers for technical issues, Team mentoring and training skills.Providing the support of AHM – Network and laptop related upgradation and support.Maintaining the compliance of laptops and network devices.Implementation of new network setup for project requirement.Involving in ISO Audits with Internal AuditorsAsset handling and management of the employees.Day one delight – As part of this program providing the laptop and required accessories to the new joiners in the company.Network Switch management.Coordination with the base teams – Facilities, security, etcLaptop hardware replacement. - issuesLaptop Inspection - I have been the key person in testing the new laptops before procurement.Provided mentoring for L1 Engineers on issues related to MS office, Outlook, Printer issues, Banking Software connectivity and rectifying errorsEscalated Server/Network/Security related issues to respective domain team and followed up till closure with customer update.Assists in creating work orders for vendors.Management of DL, Basic mailbox monitoring issues.SD Support (Live Calls, Chat, VIP support, Incident Management, Desktop Support and Field Service Management)MAC Support – New MAC configuration, OS installation, user profile creation & Network troubleshooting. Show less