Shankeerna Sasithakumar

Experience

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  Tim Hortons

  Jun 2021 - Jan 2022

  Store Front Team Member

  My Responsibilities and Duties Include:- Resolve customer complaints- Assist customers daily by providing them with efficient services- Ensuring productivity levels are met

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  Ted Rogers Students'​ Society

  Sept 2021 - Apr 2022

  Breakthrough Mentee

  My Responsibilities and Duties Include:- Participating and attending all events and workshops - Developing and maintaining good relationships with peers - Networking beyond the TMU community

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  Fit for Business

  Sept 2021 - Apr 2022

  TedPack Leader

  My Responsibilities and Duties Include: - Host and Facilitate study sessions and events for over 45+ students - Provide students with the knowledge and confidence to access resources provided by TMU- Support students through their first-year of university and help them engage in activities outside the classroom- Collaborate with other TedPack leaders to plan events

• 

  YMCA of Greater Toronto

  Oct 2021 - Feb 2022

  Early Childhood Assistant

  My Responsibilities and Duties Include:​​- Support early childhood educators in implementing and leading programs that promote the personal growth (cognitive, physical, emotional, social) of children- Demonstrated decision-making and judgement regarding the best provision of care for children

• 

  Ryerson Entrepreneurship Association

  Oct 2021 - Apr 2022

  General Associate

  My Responsibilities and Duties Include:- Attending monthly meetings with the team to organize events - Network and attend workshops to further enhance our knowledge regarding entrepreneurship - Promote REA events

• 

  Enercare Inc.

  Jan 2022 - now

  Service Clerk

  My Responsibilities and Duties Include: - Managing and planning the technicians routing for their shift - Assisting with financial reconciliation reports, verifying technicians' cost reporting, and promptly correcting any errors to ensure accurate customer billing- Communicating with technicians, customers, manager, etc. to ensure the customers are being provided with the best services

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  Fit for Business

  Jun 2022 - Apr 2023

  TedPack Mentor

  My Responsibilities and Duties Include: - Host and facilitate bi-weekly meetings with my TedPack Leaders to encourage engagement - Encourage students to get involved outside the classroom - Support students with resources to ensure they feel comfortable

• 

  TEDxTorontoMetU

  Jul 2022 - May 2024

  My Responsibilities & Duties Include: - Ensure the implementation of security measures within the student group, emphasizing adherence to physical security guidelines and regular updates of secure passwords for our online platforms My Responsibilities and Duties Include: - Organized the TedxTorontoMetU general member program for the 2022/2023 academic year that aims to make future student leaders- Utilized software tools like Microsoft and Google to monitor the progress of general members, and develop monthly workshops to enhance their skills

  • Vice President of Administration

    Apr 2023 - May 2024

  • Director Of Program Development

    Jul 2022 - Apr 2023
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  LifeLabs Medical Laboratory Services

  May 2023 - Dec 2023

  Governance, Risk, & Compliance Intern

  My Responsibilities & Duties Include: - Enhance company-wide security awareness with a focus on increasing engagement and monthly reporting- Facilitate onboarding and review processes for third-party risk management vendor assessment reports- Implement enforcement projects for policy compliance, specifically in areas such as password management and data initiatives, ensuring individuals adhere to established protocols

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  Quorum Cyber

  May 2024 - now

  C3 Sec-Ops Analyst

  My Responsibilities and Duties Include: - Performed PCAP analysis using Wireshark to investigate Microsoft Defender for IoT alerts and remediated malicious incidents to ensure network integrity- Utilized Microsoft Azure, Defender, and Sentinel to investigate incidents and alerts via KQL queries, write final incident reports, and remediate true positive incidents, while managing tickets through ServiceNow, Jira, and Clarity